Onsite IT Field Technician

2 days ago

Chicago, United States US Tech Solutions Full time

Duration: 3+ Months (Contract to Hire)


Job Description:

· Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM).

· Includes identification, development, and prioritization of support services according to business criticality.

· Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.

· Works within the Information Technology function, obtaining resources and working in support of objectives and strategies.


Responsibilities:

· Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.

· Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.

· Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.

· Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk.

· Ensures configuration management database entries are complete and accurate.

· Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers.

· Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.

· Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.

· Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.

· Perform IMACD activities within SLAs - PC and peripheral add move change

· Provide excellent verbal and written communication to end-users regarding their productivity issues.

· Strong understanding and support of shipping & receiving, inventory, and warehousing practices. Assist in loading and unloading shipments.


Education:

· Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience.


Other Qualifications:

· Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).

· Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).

· Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.

· Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence.

· Network+, A+, Linux+ certifications.


Experience:

· 3 to 5 years.



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Chandrakant

Email: chandrakant@ustechsolutions.com

Internal Id: 24-26814

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