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Lab Infrastructure Technician
2 months ago
Pay Range:
45-55/hr
Insight Global Benefits provide
Key Responsibilities
· Assemble, install, and maintain device racks with up to 30 test devices per rack, supporting the Peacock app across platforms.
· Run, test, and manage network cabling, including fiber optics, to ensure uninterrupted high bandwidth streaming and testing capabilities.
· Set up, configure, and troubleshoot AV equipment, including testing TVs and streaming devices, to maintain optimal testing conditions.
· Configure and maintain network switches to support Quality Engineers' testing requirements and ensure secure, high-speed connections across labs.
· Provide hands-on support to the Quality Engineering teams in using the lab infrastructure effectively, troubleshooting network issues, and ensuring uninterrupted access to remote testing tools.
· Maintain detailed records of equipment, configurations, and maintenance schedules. Document standard operating procedures for lab setup, network configurations, and AV system management.
Required Qualifications
· 3+ years of experience in a streaming testing lab or similar environment, including hardware assembly, network cabling, and device management.
· Proficiency in configuring network switches/routers, VPN’s, setting up and testing various types of network and AV connections and understanding network security best practices.
· Strong background in setting up and managing AV equipment, particularly in a lab environment.
· Ability to diagnose and resolve hardware, network, and AV issues, with a focus on maintaining uninterrupted testing conditions.
· Proven ability to work well with technical leads, engineering teams, and external vendors, ensuring alignment on project needs.
· Ability to maintain organized records and implement best practices in equipment management and documentation.
· Strong attention to detail & cable management skills.
· Must be able to lift and moves equipment weighing up to 50 pounds.
Preferred Qualifications
· Certifications in network management (e.g., CompTIA Network+, CCNA) are a plus.
· In-depth experience with streaming technology or media testing labs is highly desirable.
Description:
As part of the Global Quality Engineering group, our focus is on robust testing and ensuring seamless integration across all platforms. The Lab Infrastructure Technician will play a critical role in supporting our Network & Labs operations, which provides the essential infrastructure for testing our applications.
Role Summary As a Lab Infrastructure Technician, you will work closely with Lab & Network Manager to build, maintain, and support the lab environments essential for testing Peacock across multiple platforms. You will handle day-to-day tasks related to lab hardware setup, including building device racks, managing network infrastructure, and ensuring all lab equipment is ready to support high-quality streaming tests. Your expertise with audio/video (AV) equipment and previous experience in a streaming lab setting will be crucial in enhancing our DAAS capabilities, ensuring smooth lab operations, and enabling high-bandwidth testing.