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Quality Assurance Manager

4 months ago

Phoenix, United States LSG Sky Chefs Full time

At LSG Sky Chefs the sky's the limit when it comes to culinary excellence and top-notch quality. With over 75 years of catering expertise under our apron strings, we're the crème de la crème of on-board airline products and services. From in-flight meals to entertainment, we've got it all covered.

At LSG Sky Chefs, we are dedicated to ensuring the highest quality standards in everything we do. That's why we are currently seeking a passionate and experienced Food Safety and Quality Manager to join our team.

As the Quality Manager, you'll lead and manage the entire range of Quality programs, as defined in the LSG's Quality Policies. This role will be responsible for compliance, making sure that all regulatory requirements are met – from FDA regulations to customer specifications. This may include conducting routine microbiological testing analyzing HACCP logs and implementing training quality systems within our facility.

How You'll Make a Difference:

  • Ensure compliance with regulatory requirements Food and Drug Administration (FDA) such as federal regulation, local regulation, United States Department of Agriculture (USDA), customer specifications and corporate food safety and quality standards, regional food safety and quality standards, take appropriate corrective actions when needed.
  • Manage the food safety program and ensure that FDA FSMA preventive controls are effective and proper records are maintained.
  • Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations.
  • Conduct monthly required assessments of the food safety program to ensure compliance.
  • Conduct routine microbiological testing as defined by food safety program.
  • Review and analyze weekly food safety documents including HACCP logs.
  • Utilization of the checklists to determine consistent fulfillment of the required food safety program.
  • Support CSC leadership with inspection/audit readiness; coach CSC before, during, and after all external, food safety, quality, and sanitation inspections/audit.
  • Supervise pest control program and contract services and suppliers related to the food safety program.
  • Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to the customers.
  • Perform and document periodical checks on products and services to ensure quality standards are met.
  • Interface with functional areas (Operations, Production, Sales, and HR), Regional Quality Team, and other quality managers to ensure the sustainability of the food safety program.
  • Establish and maintain effective working relationships with internal stakeholders across all functions and suppliers, customers, and regulatory authorities.
  • Monitor and prepare reports for the food safety and quality management system.
  • Insertion of monthly-required data in the company web-based portal.
  • Collect and monitor all food safety and quality documents (e.g. environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp-on time, and safety performance)
  • Keep manuals and documentation updated and implement new procedures and rules promptly.
  • Possess excellent verbal and written communication skills, including the ability to communicate professionally in person, by phone, and through email.
  • Must be able to work in a fast-paced environment while interacting with staff at all levels, and remaining positive, proactive, and resourceful.
  • Demonstrates initiative and the ability to work efficiently and independently.
  • Able to read and understand food safety and quality reports and take appropriate action.
  • Must possess a high level of accuracy, attention to detail and is well organized.
  • Recruit, onboard, develop, coach, train, support, and evaluate the performance of the Food Safety staff.
  • Participate and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

What you should have for this role:

  • Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields.
  • Certified Preventive Controls Qualified Individual (PCQI), Hazard Analysis Critical Control Points (HACCP), and SQF (Safe Quality Foods) certified
  • Five or more years of experience in Food Safety roles with a minimum of 2 years management experience.
  • Technical proficiency in areas such as food microbiology, food chemistry, food safety, and food regulations.
  • Proven understanding of government regulations about food processing as FDA FSMA, Current Good Manufacturing Practices (cGMP), HACCP regulations, and USDA.
  • Proven analytical and leadership skills.
  • Strong interpersonal and communication skills.
  • Be a collaborative leader who inspires, manages, coaches, and respects people.
  • Knowledgeable in Statistical Process Control programs and Process capability studies.
  • Record of leadership and demonstrated success in collaborative development, documentation, planning, and implementation, and continuous improvement of quality systems.