IT/OT Senior Infrastructure Engineer

2 days ago

Charleston County, United States SHL Medical Full time

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5,000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.


Job Overview


We are seeking an experienced IT/OT Infrastructure Engineer to join our team in North Charleston, SC. The ideal candidate will have a solid technical background in both Information Technology (IT) and Operational Technology (OT) infrastructure design and implementation. As an IT/OT Infrastructure Engineer, you will be responsible for planning, managing and maintaining our company’s IT/OT infrastructure, including servers, networking equipment, and interfaces for the operational data exchange between IT and OT.


All areas require skill and knowledge of troubleshooting, system maintenance and implementation, best practices, customer-focused communication, and a support attitude. You will report to the Head of Corporate ICT and work closely with the IT teams in Switzerland, Taiwan, Sweden and the USA.


Main Responsibilities


  • Design, implement, and manage the IT/OT infrastructure to support the organization’s operations, ensuring the systems and services are reliable, secure, and scalable
  • Support the design and implementation of connectivity, integration, and data exchange management for OT used in manufacturing and facilities
  • Perform regular maintenance and updates to keep the systems current and in compliance with security and regulatory standards
  • Monitor the performance of the IT/OT infrastructure, identifying and addressing any areas of concern
  • Troubleshoot and resolve issues with the IT/OT infrastructure, collaborating with other teams as needed to identify and resolve problems
  • Provide technical support and assistance to other teams as needed
  • Develop and maintain documentation of the IT/OT infrastructure and processes, ensuring that it is accurate and up to date
  • Research new technologies and trends in IT/OT, recommending new tools and approaches to improve the efficiency and effectiveness of the infrastructure
  • Participate in the planning and implementation of new IT/OT projects, working with other teams to ensure that the infrastructure can support new initiatives
  • Provide guidance and support to junior members of the team
  • Cooperate closely with the Information Security organization to enhance and improve security setups for network and server infrastructures
  • Support the development and execution of disaster recovery plans


Skills and Qualification


  • Ideally, at least five years of experience in IT/OT infrastructure design, implementation, and management
  • Strong knowledge of IT/OT infrastructure, including network infrastructure, servers, virtualization, storage, and security, especially with the following technologies
  • Cisco networking
  • Microsoft Active Directory domain services
  • Microsoft Windows Servers
  • VMware server virtualization
  • Familiar with PowerShell scripts in automating operational processes
  • Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve issues quickly and effectively
  • Strong communication skills, with the ability to work effectively with other teams and stakeholders
  • Deep understanding of IT/OT integration and interaction, with the ability to manage and maintain complex systems
  • Strong knowledge of industry standards and regulations, including cybersecurity and data protection requirements
  • Experience with project management and the ability to lead and participate in cross-functional teams
  • Strong attention to detail, with the ability to document and maintain accurate records of IT/OT infrastructure and processes
  • Familiarity with industrial control systems (ICS) and associated protocols (Modbus, DNP3, OPC UA, etc.)
  • Demonstrated ability to document IT/OT processes and provide knowledge transfer to team members and end-users
  • Demonstrated customer interactions skills and teamwork competencies
  • Open-minded person, good listener, and outstanding readiness of mind to understand and handle user problems with a strong customer service orientation
  • Experience designing disaster recovery and contingency planning is a plus
  • Experience in Change Process Management is a plus
  • Experience in CSV (Computer System Validation) process is a plus
  • A high level of autonomy in combination with solid time management skills and the ability to prioritize work effectively


We Offer


  • Competitive compensation package
  • Modern working environment with state-of-the-art facilities and technologies
  • Challenging assignments in a fast-growing and innovative industry
  • Position in a dynamic, international team of highly skilled professionals
  • Various opportunities for personal and professional development within a global organization


Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including your CV, motivation letter, and all other relevant documents via the Easy Apply button or directly to RecruitUS@shl-group.com.


For more information on SHL Medical, please visit: linkedin.com/company/shlmedical/life


Is this not quite what you are looking for? Further interesting career opportunities can be found on: shl-medical.com/careers


Please note: We do not consider applications from recruitment agencies for this position.

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