Product Engineer

1 week ago

Chillicothe, United States EPITEC Full time

JOB SUMMARY FOR PRODUCT ENGINEER:

  • As the Product Support Engineer, you will be responsible for product support execution for new product development, market introduction, product health and product improvement.
  • This role will take direct ownership for a major product line within the E+ES offerings to ensure customer satisfaction and product quality objectives are being delivered.
  • Reporting into the Service and Commercial Development team, you will take the lead within the product support team to identify system or process improvement opportunities and initiate action to deliver solutions.
  • The role will involve communicating improvement opportunities within E+ES to ensure alignment and integration within the division.
  • You will be responsible for on-going management of the product quality systems and processes to meet defined quality targets.


RESPONSIBILITIES FOR PRODUCT ENGINEER:

  • Support New Product Introduction readiness plans and strategies for new electrification and advanced power offerings.
  • Provide SME support of E+ES product to our internal partners and dealerships.
  • Work across functional teams to identify, launch, support and communicate Continuous Product Improvement projects to improve product performance.
  • Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
  • Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.
  • Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
  • Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.
  • Facilitate root cause investigations and corrective actions to minimize impact to our customers.
  • Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.


REQUIRED EXPERIENCE FOR PRODUCT ENGINEER:

  • H.S. Diploma minimum education plus 10 years minimum related experience
  • Associate’s Degree in engineering related plus 5 years minimum related experience
  • Bachelor’s Degree in engineering related plus 2 years minimum related experience


SKILLS AND QUALIFICATIONS FOR DESIGN ENGINEER:

  • Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.
  • Possess business understanding with the ability to translate actions and to implement across the business.
  • Demonstrable experience working on complex projects with multiple stakeholders and business units.
  • The ability to develop and provide solutions to significant technical challenges.
  • Follows proper data gathering and analysis processes and policies.

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