Technical Customer Support

1 month ago

Raleigh, United States Syntegon Full time

Company Description

Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology


Job Summary

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers. Prepare financial quotes for customers on Aftermarket projects. Oversee and manage the project from beginning through final delivery and installation startup at the customer.


Key Responsibilities

  • Work with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on quotation process and project status.
  • Plan, organize, and lead individual customer machine projects. Includes developing and maintaining work schedules, hours, and costs for each project.
  • Maintain on-time and on-budget objectives throughout project development to installation. Coordinate staffing needs and deliverables with appropriate CoC, 3rd party vendors, and field service department.
  • Quote and manage machine modifications as needed by working with the CoC.
  • Work closely with customers, manufacturing, and engineering to resolve problems, address concerns, and answer questions during quote, order, design, manufacture, and inspection of a given project.
  • Oversee the process of determining and documenting appropriate equipment lists, spare parts, and inventory to be maintained by the customer to service and operate their machines.
  • Maintain working knowledge of Bosch product lines/equipment.
  • Travel to customer sites during large or complex installations and CoC for team building and project meetings. Will travel domestically and internationally approximately 10% of the time.
  • Work with Accounts Receivable on down payments, invoicing, and payment issues.
  • Manage warranty related activities.


Basic Requirements

  • Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field
  • 5+ years of experience in sales, project management or applications engineering for custom design machinery


Preferred Qualifications

  • A Bachelors degree in Engineering is preferred
  • Strong communication skills, both written and verbal
  • Ability to be very well organized
  • Strong interpersonal skills
  • Working knowledge of manufacturing processes, engineering, finance
  • Technical Capacity
  • Ability to collaborate with people at all levels of the organization
  • Skilled in MS Office (Excel, Word, and Access)
  • High-speed capital equipment/packaging machinery industry knowledge
  • Experience with an ERP system desired, SAP preferred
  • Effective presentation skills
  • Prior leadership experience
  • German language skills a plus

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at www.syntegon.com. Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

The expected compensation range for this non-exempt position is between $65,000 to $115,000 per year based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

  • pension plan
  • extended benefits to include: dental, vision, and prescriptions
  • Life Insurance
  • Long Term Disability Insurance – Employer paid
  • Union varies
  • Education Assistance Program
  • Paid Time Off
  • Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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