Information Technology Account Manager

2 weeks ago

Reston, United States ARK Solutions, Inc. Full time

ARK Solutions, Inc. is a leading IT staffing company specializing in providing top talent to our clients in the private and public sector in the areas of IT, Healthcare and Legal Staffing. We pride ourselves on delivering exceptional staffing solutions to meet our clients' evolving IT requirements. We are currently seeking an experienced and driven Account Manager to join our team.


This position offers salary plus commissions, which are calculated on Gross Profit. There is no limit on commissions but from our previous experience one has the possibility of earning $40k-$45k annually in commissions to begin with. This company also offers rewards, incentives, a whole lot fringe benefits and a work-life balance. This position desires someone who is dedicated, committed, mature, organized, and aggressive with a passion for sales and someone who likes to make friends.


The Account Manager will be responsible for managing a Fortune 500 TOP named account with nationwide business. We have a long term existing business relationship with this client. We are looking for an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams for existing clientele as well as bringing new local customers who can benefits from our of IT Staffing & Project Support service offering.


As an Account Manager at ARK Solutions, Inc. you will be responsible for managing client relationships, understanding their IT staffing needs, and ensuring the successful delivery of high-quality candidates. You will collaborate closely with recruiters to ensure the submission of suitable candidates for client positions, while maintaining a strong focus on client satisfaction and account growth.


Responsibilities:

  • Serve as the primary point of contact for assigned clients, building and nurturing strong relationships to understand their IT staffing needs
  • Collaborate with clients to define job requirements, including skills, experience, and cultural fit criteria
  • Work closely with recruiters to review and evaluate candidate profiles, ensuring they align with client requirements.
  • Facilitate and coordinate the interview process between clients and candidates, providing timely feedback and managing candidate expectations.
  • Proactively identify opportunities to expand services and increase business with existing clients.
  • Conduct regular check-ins with clients to assess satisfaction levels, address any concerns, and maintain open lines of communication.
  • Track and analyze key metrics related to client accounts, including candidate submissions, placements, and overall performance.
  • Stay up-to-date with industry trends and market conditions to provide valuable insights and guidance to clients and internal teams.
  • Collaborate with internal teams, such as recruiters and leadership, to develop strategies for optimizing client satisfaction and driving account growth.
  • Participate in industry events, conferences, and networking activities to expand professional network and represent ARK Solutions, Inc. effectively.


Qualifications:

  • Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience.
  • Proven experience in account management or client services, preferably within the IT staffing industry.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients, candidates, and internal stakeholders.
  • Strong relationship-building abilities, with a customer-centric mindset and a commitment to client satisfaction.
  • Familiarity with the IT industry, including knowledge of different IT roles, skills, and industry trends.
  • Demonstrated problem-solving skills and the ability to navigate and resolve client concerns or conflicts effectively.
  • Exceptional organizational and time management abilities, with the capacity to manage multiple client accounts simultaneously.
  • Analytical mindset with the ability to track and interpret data, generate reports, and make data-driven decisions.
  • Proficiency in using CRM software and other relevant tools to manage client relationships and track account activities.
  • Human Resources, or a related field (or equivalent experience).
  • Proven experience in account management or client services, preferably within the IT staffing industry.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients, candidates, and internal stakeholders.
  • Strong relationship-building abilities, with a customer-centric mindset and a commitment to client satisfaction.
  • Familiarity with the IT industry, including knowledge of different IT roles, skills, and industry trends.
  • Demonstrated problem-solving skills and the ability to navigate and resolve client concerns or conflicts effectively.
  • Exceptional organizational and time management abilities, with the capacity to manage multiple client accounts simultaneously.
  • Analytical mindset with the ability to track and interpret data, generate reports, and make data-driven decisions.


To apply for the position of IT Staffing Account Manager at ARK Solutions, Inc., please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for this role.


About ARK:

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING

OUR CULTURE SHAPES EVERYTHING WE DO Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it's finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep.

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