Information Technology Operations Manager

2 weeks ago


New York, United States EPI Networking Full time

IT Operations/Systems Manager


Brooklyn-based Ecommerce Company looking for an IT manager to be the leader the small but diverse team of IT specialist. The team includes programmers, network specialists, website manager, and hardware/helpdesk support.


Our company relies on the seamless integration of our ERP and content management systems to our multiple online selling platforms (e.g. Amazon, eBay, company-owned website). We are looking for someone who has programming experience so he/she can help troubleshoot problems along with broad IT experience to help improve our overall technical workflow, increase order/inventory efficiency, improve data accuracy, and reduce website/system down time. This role will be the connecting thread across tech specialists and the main liaison between technology and business functions.


This is a hands on role where you will be responsible for identifying the solutions, deploying the appropriate resources, and following through until the issue is 100% resolved. The incumbent technical staff, while talented, are used to working in a silo and don’t effectively collaborate with each other or their business colleagues. We’re looking for someone to help change this.


Duties and Responsibilities:

·        Plan, organize, manage, monitor and evaluate the all activities related to computer systems and electronic processing of information.

·        Lead internal team to maintain and optimize in-house and third-party back-office applications and company-owned ecommerce website

·        Collaborate with our internal customers to design and deliver new functionality

·        Gather business requirements, develop business and technical specifications

·        Contribute to architecture, instrumentation, & performance decisions

·        Keep your hands dirty - Write code and fix bugs

·        Manage the ongoing enhancements to our existing website and to back-office applications

·        Work with the senior Marketing staff to manage the upgrade of our website

·        Manage ongoing ERP system integration and ongoing enhancements

·        Manage pipeline of projects and tasks

·        Manage work teams responsible for ensuring the quality and operation of computer systems, software, telecommunications, networks and computer systems

·        Train team members

·        Diagnose and provide solutions to recurring problems that require special attention

·        Save and secure data and software

·        Develop strategies and feasibility studies for the development of computer systems’ design

·        Define and monitor quality standards and ensure compliance with them



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