Information Technology Operations Manager
2 weeks ago
IT Operations/Systems Manager
Brooklyn-based Ecommerce Company looking for an IT manager to be the leader the small but diverse team of IT specialist. The team includes programmers, network specialists, website manager, and hardware/helpdesk support.
Our company relies on the seamless integration of our ERP and content management systems to our multiple online selling platforms (e.g. Amazon, eBay, company-owned website). We are looking for someone who has programming experience so he/she can help troubleshoot problems along with broad IT experience to help improve our overall technical workflow, increase order/inventory efficiency, improve data accuracy, and reduce website/system down time. This role will be the connecting thread across tech specialists and the main liaison between technology and business functions.
This is a hands on role where you will be responsible for identifying the solutions, deploying the appropriate resources, and following through until the issue is 100% resolved. The incumbent technical staff, while talented, are used to working in a silo and don’t effectively collaborate with each other or their business colleagues. We’re looking for someone to help change this.
Duties and Responsibilities:
· Plan, organize, manage, monitor and evaluate the all activities related to computer systems and electronic processing of information.
· Lead internal team to maintain and optimize in-house and third-party back-office applications and company-owned ecommerce website
· Collaborate with our internal customers to design and deliver new functionality
· Gather business requirements, develop business and technical specifications
· Contribute to architecture, instrumentation, & performance decisions
· Keep your hands dirty - Write code and fix bugs
· Manage the ongoing enhancements to our existing website and to back-office applications
· Work with the senior Marketing staff to manage the upgrade of our website
· Manage ongoing ERP system integration and ongoing enhancements
· Manage pipeline of projects and tasks
· Manage work teams responsible for ensuring the quality and operation of computer systems, software, telecommunications, networks and computer systems
· Train team members
· Diagnose and provide solutions to recurring problems that require special attention
· Save and secure data and software
· Develop strategies and feasibility studies for the development of computer systems’ design
· Define and monitor quality standards and ensure compliance with them
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