Call Center Customer Support

4 weeks ago

Foster City, United States Ami Arroyo Full time

Are you ready to embark on a journey in the rapidly evolving landscape of mobility services? Our client is seeking a dedicated individual to join their team as a Customer Support - Rider Operations specialist. In this role, you'll be instrumental in ensuring the seamless experience of riders engaging with an innovative robo-taxi service. As a human partner to the AI-driven platform, you'll deliver exceptional support, assisting customers through various channels and addressing their needs in real-time.


CORE ATTRIBUTES

What You Bring to The Role

As a Customer Support - Rider Operations specialist, you'll bring:


  • Exceptional Customer Service Skills: Your ability to empathize, communicate effectively, and resolve issues promptly will be crucial in providing riders with a positive and supportive experience.
  • Adaptability and Resourcefulness: Thriving in a dynamic environment, you'll demonstrate flexibility in handling challenging situations and driving progress towards goals amidst ambiguity.
  • Collaborative Spirit: Working closely with cross-functional teams, you'll contribute to the enhancement of operational processes and tools, fostering a culture of open communication and inclusivity.
  • Problem-Solving Aptitude: Your proactive mindset and problem-solving ability will enable you to address customer needs efficiently and contribute to the development of innovative solutions.


RESPONSIBILITIES

Your Daily Contributions

As a Customer Support - Rider Operations specialist, your responsibilities include:


  • Providing live support to riders throughout their journey, offering assistance before, during, and after missions via multiple communication channels, including providing ride information, troubleshooting issues, and assisting with testing and data collection efforts.
  • Collaborating with various teams to address rider inquiries and escalate issues for further investigation, ensuring timely resolution and customer satisfaction.
  • Becoming proficient in tools related to Rider Operations and utilizing them effectively to streamline customer interactions and support processes.
  • Assisting in testing activities and data collection efforts to gather insights and drive continuous improvement initiatives.
  • Contributing to the refinement of operational processes and tools in collaboration with Fleet Operations, Product, Software, and User Experience teams to meet evolving customer needs.
  • Upholding a safety-centric and inclusive culture, prioritizing rider well-being and fostering a positive environment for both customers and team members.



REQUIREMENTS

Qualifications for Success

To excel in this role, you'll need:


  • At least 3 years of experience in customer service, call center support, or another customer-facing role, demonstrating a track record of delivering exceptional support.
  • Experience working in cross-functional teams, with strong communication skills and the ability to adapt to changing environments.
  • Excellent computer skills and problem-solving ability, coupled with a proactive mindset and resourcefulness.
  • A positive attitude with a growth mindset, along with the willingness to work flexible shifts and locations as required.


PREFERRED QUALIFICATIONS

Additional Assets


  • Experience in managing high-stress situations and employing de-escalation techniques effectively.
  • Previous experience in a leadership or instructional role within a customer-facing team, or equivalent management experience.
  • Proficiency in various customer support and collaboration tools, along with a basic understanding of data analysis for metrics development and analysis.
  • Basic QA testing experience, coupled with the ability to contribute to the improvement of operational processes through testing and feedback.


About Our Client

Our client is a pioneering force in revolutionizing the future of mobility through innovative technology solutions. Committed to delivering safe and efficient transportation services, they strive to create a world where mobility is accessible, sustainable, and seamless for all. With a focus on customer satisfaction and safety, our client aims to redefine the standards of excellence in the ride-hailing industry, shaping a brighter and more connected future for communities worldwide.

Our client offers a comprehensive benefits package to support the well-being and financial security of their employees, including:


  • Pre-tax commuter benefits to facilitate convenient and affordable transportation options.
  • Subsidized healthcare benefits, demonstrating our client's commitment to prioritizing the health and wellness of their team members.
  • Flexible Spending Account for healthcare-related costs, providing financial flexibility and support for medical expenses.
  • Coverage for short and long-term disability, as well as life insurance, with all costs covered by our client to ensure peace of mind for employees and their families.
  • A 401k package to help employees plan for their future and retirement with confidence, reflecting our client's dedication to supporting long-term financial goals.



THE COMPANY

Our Commitment to You

Ami Arroyo Recruiting is more than just a recruiting firm; we're a partner in your career journey. We are dedicated to connecting exceptional talent with meaningful opportunities, supporting the growth of careers and companies alike. We understand that everyone's path is unique, and we're committed to finding the perfect fit for each individual.

We embrace diversity and are proud to be an Equal Opportunity Employer.

All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status.

While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.

  • Call Center Customer Support

    4 weeks ago

    Foster City, United States Ami Arroyo Full time

    Are you ready to embark on a journey in the rapidly evolving landscape of mobility services? Our client is seeking a dedicated individual to join their team as a Customer Support - Rider Operations specialist. In this role, you'll be instrumental in ensuring the seamless experience of riders engaging with an innovative robo-taxi service. As a human partner...

  • Call Center Customer Support

    16 hours ago

    Foster City, United States Ami Arroyo Full time

    Are you ready to embark on a journey in the rapidly evolving landscape of mobility services? Our client is seeking a dedicated individual to join their team as a Customer Support - Rider Operations specialist. In this role, you'll be instrumental in ensuring the seamless experience of riders engaging with an innovative robo-taxi service. As a human partner...

  • Hiring Now

    1 day ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...

  • Call Center Team Lead

    4 days ago

    Foster City, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Call Center Team Lead

    22 hours ago

    Foster City, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Remote Post-acute Call Center Advanced Practice

    2 weeks ago

    Jersey City, United States Post-Acute Care Call Center Full time

    42357BR **Remote Post-Acute Call Center Advanced Practice Clinician**: Nurse Practitioner Post-Acute Care **Description** TeamHealth has an excellent opportunity for a part-time primary care nurse practitioner (NP) or physician assistant (PA) with extensive experience in post-acute care to join our call center team. You will work remote and help to...

  • Call Center Team Lead

    1 week ago

    Foster City, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Call Center Customer Service Specialist

    13 hours ago

    Kansas City, United States Pet Resource Center of Kansas City Full time

    Here at the Pet Resource Center of Kansas City, we recognize that our team is the foundation of not just our business, but also our way of life. Through consistent growth based on the quality of our customer service and our desire to help, we have the opportunity to welcome a new team member who will join us in the next phase of our exciting journey. About...

  • Call Center Support Specialist

    1 day ago

    Kansas City, United States Syneos Health, Inc Full time

    Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a call center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system...

  • Call Center Customer Service Agent

    2 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description We are seeking a Call Center Customer Service Agent to join our dynamic and growing team. As a Call Center Customer Service Agent, you will be responsible for delivering exceptional customer...

  • Call Center Customer Service Agent

    2 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description We are seeking a Call Center Customer Service Agent to join our dynamic and growing team. As a Call Center Customer Service Agent, you will be responsible for delivering exceptional customer...

  • Call Center Customer Service Agent

    1 day ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description We are seeking a Call Center Customer Service Agent to join our dynamic and growing team. As a Call Center Customer Service Agent, you will be responsible for delivering exceptional customer...

  • Call Center Customer Service Agent

    15 hours ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description We are seeking a Call Center Customer Service Agent to join our dynamic and growing team. As a Call Center Customer Service Agent, you will be responsible for delivering exceptional customer...

  • Call Center Customer Service Agent

    2 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Job DescriptionJob DescriptionDescriptionWe are seeking a Call Center Customer Service Agent to join our dynamic and growing team. As a Call Center Customer Service Agent, you will be responsible for delivering exceptional customer service through phone interactions. Your main goal will be to resolve customer inquiries promptly and accurately, ensuring...

  • Customer Service

    1 week ago

    Junction City, United States Advanced Call Center Technologies Full time

    Location: Customer Service in Junction City, KS at ACT Location * **Experience:** Not Specified **Job Description** **TEMPORARILY working from home, MUST have Internet. ACT provides computer equipment. Must be local to the Junction City, KS area** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day....

  • Customer Service Representative

    2 days ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Friday, May 17, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through positive...

  • Customer Service Representative

    2 weeks ago

    Johnson City, United States Advance Call Center Technologies Full time

    Job DescriptionJob DescriptionAdvanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will...

  • Customer Service Representative

    1 day ago

    Johnson City, United States Advance Call Center Technologies Full time

    Job DescriptionJob DescriptionAdvanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will...

  • Call Center Customer Service Agent

    2 weeks ago

    Atlantic City, United States Contemporary Staffing Solutions Full time

    Job DescriptionJob DescriptionOur client, a reputable energy company is in search of Customer Service Agents to join their team for a DIRECT HIRE opportunity!Location: Hybrid, on-site Tuesday, Wednesday, Thursday- Office in Atlantic City, NJ 08401Training Overview & Training Hours: 12 weeks of training M-F 8am-4:30pm. Onsite including shadowing and classroom...

  • Customer Service Representative

    1 week ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Location: Location: Customer Service Representative in Johnson City, TN at ACT Location * **Location:** **Experience:** Not Specified **Job Description** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service...