Help Desk Technician

4 weeks ago


Smyrna, United States EPITEC Full time

Job Description

  • Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
  • Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
  • Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
  • As necessary, performs other related duties of which the above are representative.


Experience

  • Three or more years of automotive experience, plus one or more years of directly related professional level experience.


Skills

  • Thorough knowledge of the maintenance and repair of motor vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
  • Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.


Education

  • AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred.


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