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Help Desk Technician
4 weeks ago
Job Description
- Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
- As necessary, performs other related duties of which the above are representative.
Experience
- Three or more years of automotive experience, plus one or more years of directly related professional level experience.
Skills
- Thorough knowledge of the maintenance and repair of motor vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
- Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.
Education
- AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred.
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