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Problem Management Analyst
3 days ago
About us:
Lumen Solutions Group Inc. is a dynamic, minority-owned Disadvantaged Business Enterprise based in Florida. We specialize in IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation. Our clients include Fortune 500 companies, government agencies, non-profits, and emerging growth companies.
Job description:
- Problem Management Analyst Experience: 3 years of experience in a Problem Management Analyst role is a must-have.
- ITIL Knowledge: ITIL v3 or v4 certification and strong ITIL-based knowledge are essential.
- Root Cause Analysis (RCA): Must have experience in RCA, including creation, tracking, and implementation of solutions.
- ServiceNow Experience: Experience with ServiceNow is highly desirable.
- Communication Skills: Strong communication skills, including reporting to leadership and facilitating problem resolution.
- Meeting Facilitation: Ability to lead meetings for RCA, extract detailed information, and create management review documents.
- Action Item Management: Experience handling action items resulting from RCA and ensuring timely resolution.
- Process Implementation: Implementing processes and policies defined by leads, executing as per established guidelines.
- Analytical Skills: Strong ability to ask the right questions and conduct thorough problem analysis.
- Healthcare Background: A healthcare background is not required but would be beneficial.
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