Sales Operations Associate- Hyperscale

4 weeks ago

Hayward, United States ByteBridge Full time

Company Introduction

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. Founded by a team of passionate experts, ByteBridge aims to achieve customer success through technology enablement, bridging technical gaps to help enterprises expand globally.

The company has gained trust from some of the world's leading international companies.

Position Summary:

The Sales Operations Associate plays a crucial role in the efficiency and success of the sales organization on both a local and global scale. This role acts as the backbone of the sales team by ensuring the smooth execution of sales processes, accurate reporting, and efficient data management across multiple regions. By supporting the sales team through process optimization, performance tracking, and coordination with cross-functional and global teams, the Sales Operations Associate directly contributes to the organization’s growth, customer satisfaction, and long-term scalability. The ability to support teams and operations in various time zones and across international markets ensures that the organization remains agile and responsive to global opportunities.

Job Title: Sales Operations Associate- Hyperscale

Location: Hayward, CA

Employment Type: Full-Time

Responsibilities:

  • Assist in streamlining and optimizing sales processes to ensure efficient workflows both domestically and globally.
  • Maintain and update CRM systems, ensuring all sales data, is accurate, up-to-date, and well-organized.
  • Ensure that orders are processed in a timely manner and that customers across various regions receive the right products or services as promised.
  • Track and analyze sales and operational metrics, and generate the Monthly Business Review (MBR) slides
  • Coordinate with logistics, finance, and customer service teams to ensure seamless order fulfillment, resolving issues proactively.
  • Work closely with vendors to evaluate and select the best options based on pricing, delivery timelines, and quality.
  • Manage vendor onboarding processes to ensure a seamless integration of new suppliers into the company’s procurement and sales operations systems.
  • Coordinate with global teams to ensure sales processes are standardized where possible, while accommodating local market needs.
  • Support the onboarding process for new sales team members across various regions by ensuring they are familiar with global and local tools, processes, and best practices.
  • Maintain a repository of global sales resources, training materials, and guides to support a geographically diverse team.

Requirements:

Required:

  • Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
  • 1-2 years of experience in a sales operations or support role, preferably in a global or multi-regional environment.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred:

  • Experience with sales automation tools and analytics platforms.
  • Understanding of global sales metrics, reporting, and the nuances of international markets.
  • Certification in CRM or Sales Operations (e.g., Salesforce Administrator, Sales Operations certification).
  • Familiarity with multiple languages and experience working across different cultures is a plus.
  • Behavioral Expectations:
  • Demonstrate initiative in solving problems and optimizing workflows, ensuring the sales team can focus on closing deals worldwide.
  • Always keep the customer in mind, regardless of region, when managing global sales processes and order management.
  • Ensure accuracy and attention to detail in all aspects of the sales cycle, contributing to overall customer satisfaction across markets.
  • Foster open communication with global sales teams and cross-functional departments to ensure alignment and transparency.
  • Be adaptable and flexible, thriving in a fast-paced, culturally diverse, and ever-changing environment while being respectful of diverse opinions and approaches.

ByteBridge Inc. is an equal opportunity employer, committed to diversity, equity, and inclusion in our workforce. We welcome and encourage applications from individuals of all backgrounds and experiences. Join us in our journey to make technology inclusive and empower businesses globally.

Please Note: This job description outlines primary responsibilities and qualifications but may not encompass every duty. Other tasks may be assigned as necessary. This description does not constitute a contract with Byte Bridge Inc, nor separate terms and conditions of employment, if applicable.

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