Service Advisor

4 weeks ago

Pottstown, United States Optimum RV Full time

Optimum RV, a growing full-service RV Dealer, is seeking a Service Advisor.

Summary:

Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment.

Responsibilities:

  • Presents Maintenance Menu’s to Customers Based on Length of Ownership & Manufacturer Recommendations

  • Performs service “meet and greet”

  • Initial Vehicle Walk Around

  • Performs vehicle Courtesy Inspection

  • Generates all service Repair Orders and close R.O.’s when work is completed

  • Acquires customer authorizations on service work

  • Schedules Service Appointments

  • Answers all service department calls

  • Liaison between the customer and the service department

  • Perform daily customer status follow-up phone calls

  • All other responsibilities as assigned

Minimum Qualifications:

  • High school diploma or GED equivalent

  • 2-3 years customer service

  • RV/Automotive/Powersports Experience Preferred

Essential Characteristics

RELIABLE

  • We do what we say we're going to do, when we say we're going to do it... every time.

HUMBLE

  • We are trainable, coachable and confident... not arrogant.

HUSTLE

  • We are self-motivated, driven and never satisfied.

TEAM PLAYER

  • We are stronger as one. We help each other, regardless of department or position.

LOYALTY

  • We are committed to the success of the company through ups and downs because this is our career.

Benefits:

Optimum RV offers an excellent benefits package to all eligible employees including:

  • Competitive wages

  • Medical insurance

  • Dental insurance

  • Vision Insurance

  • Company-Paid Life insurance

  • Supplemental Life Insurance

  • Short & Long Term Disability

  • Critical Illness, Accident and Hospital Indemnity coverage

  • EAP

  • Wellness Program including Gym Reimbursement

  • Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice.

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