Spa Director

Topnotch Resort, Stowe, VT

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service spa, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

Topnotch is part of SPIRE Hospitality a hotel management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Job Overview:

The Spa Director is responsible for overseeing the successful operation of the Spa facilities, assuring its profitability, operational goals, and that the highest standards of personal luxury service and guest satisfaction are met professionally and courteously following all property policies and procedures. The Spa has 30 treatment rooms, a nail salon, hair salon, two pools and a fitness center. There are 40 + team members you would have direct oversight over.

Responsibilities and Duties:

• Assist with the operations and management of the Spa department.
• Provide a fair, consistent, and positive work environment for all team members.
• Maintain consistent and efficient systems of communication between the spa and outside of the spa department.
• Assist with forecasting revenue and monitoring payroll and expenses on a weekly and monthly basis. Suggest appropriate action to effectively manage profitability.
• Remain knowledgeable of current industry trends, developing new programs
• Evaluate the competition’s methods and products to enhance department service and systems.
• Ensure the facility is clean, and all equipment is in working order.
• Maintain resort and department high level service standards.
• Patient and gracious in all guest interactions.
• Well trained and knowledgeable about spa functions and services.
• Must be able to provide problem resolution effectively and efficiently with team members and guests.
• Make sure all team members have proper licenses and certifications to perform their services.

Physical Demands:

• Standing and walking the spa space throughout the working day.

Experience:

• 2 years previously managed a spa team in a hotel environment.
• Associates degree of higher, 4 years of Spa management could supplement a degree
• Spa service licenses a plus but not required to manage

Benefits:

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS to get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more