Sr. Paralegal- Lead

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”

Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website.

ABOUT THE POSITION

Position Summary

The Paralegal Team Lead will play a pivotal role in driving efficiency, performance, and client satisfaction across multiple offerings.

This role combines data-driven analysis, strategic oversight, and team collaboration to optimize workflows, task management processes, and resource utilization. The successful candidate will provide actionable insights to improve performance and achieve key revenue and client satisfaction metrics.

Productivity and Performance Management

• Analyze and support the performance management of legal services.
• Evaluate paralegal productivity, task queue effectiveness, workflows, and task management processes.
• Monitor user engagement and provide leadership with data-driven recommendations to improve matter management, tool utilization, and producer performance.

Monitor Sales and Client Conversion

• Collaborate with sales and marketing teams to execute strategies for promoting various legal services.
• Track client acquisition metrics, including lead conversion rates, and identify improvement opportunities.

Productivity and Performance Management

• Oversee and evaluate paralegal and biller performance metrics, ensuring alignment with the firm’s standards and goals.
• Optimize task queues, workflows, and engagement to enhance overall productivity.

Oversight of Mail Clerk and File Clerk

• Provide leadership and direction to mail clerks and file clerks, ensuring adherence to firm standards and efficient operation.

Matter Management and Client Satisfaction

• Oversee matter plan execution, including monitoring workgroup queues, dashboards, and client budgets.
• Ensure data accuracy in matter management tools and workflows.
• Verify mid-phase matter management completion and maintain organized client files.
• Uphold firm standards for client communication, document handling, and resource usage.
• Monitor and achieve client satisfaction KPIs.

Revenue and Production: Achieve Individual Targets

• Meet individual revenue and production goals.
• Regularly monitor performance metrics to ensure alignment with the firm’s financial objectives.

Qualifications and Skills:

• Bachelor’s degree in business, management, or a related field.
• 6+ Years as a Paralegal, Litigation experience preferred but not required.
• Litify experience highly preferred but not required.
• Proven experience in performance management, data analysis, and process optimization.
• Strong analytical and problem-solving skills with the ability to provide actionable insights.
• Excellent organizational and communication skills.
• Proficiency in matter management tools, dashboards, and CRM systems.
• Leadership experience with a track record of managing teams effectively.

ABOUT THE FIRM

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best law firms in America.” For all current career openings, firm history, frequently asked questions, and professional development tracks please check out our careers page by clicking this link Careers: View Current Opportunities.

We’ve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr.

Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.

WHY APPLY?

You’ll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida’s “Best Companies to Work For” by Florida Trend Magazine. In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.” Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.

Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.