Cloud Infrastructure Delivery Manager

5 days ago


Bellevue, United States Smart IT Frame LLC Full time

Experience Level: 15+ years

Note: Only locals in WA (PST zone)


Responsibilities:

  • Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
  • Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
  • Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
  • Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
  • Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
  • Experience:10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
  • Strong multi-cloud (preferred AWS & Azure) and operations management skills.
  • ITIL or similar certifications strongly preferred.
  • Excellent communication, research, analytical, and documentation skills.
  • Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.


Skills:

  • L2, L3 support
  • Incident Manager
  • Service manager
  • JIRA/Service now
  • Any implemented process and performance improvement
  • Cloud platform
  • Any certification in cloud (Optional)


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