Cloud Infrastructure Delivery Manager
4 days ago
At Smart IT Frame LLC, we are seeking a highly skilled Cloud Infrastructure Delivery Manager to oversee the delivery of our multi-cloud support service. This role requires strong leadership and coordination skills to ensure timely and high-quality responses from multiple teams.
Key Responsibilities:- Oversee the delivery of multi-cloud support services by coordinating efforts of multiple teams to ensure timely and high-quality responses.
- Ensure compliance with defined service level agreements (SLAs) and key performance indicators (KPIs).
- Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
- Continuously evaluate and improve processes to ensure efficient and effective service delivery.
- Maintain positive relationships with all stakeholders and ensure proactive responses to their inquiries and concerns.
- Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
- Proactively identify issues and risks, prepare strong mitigation/resolution plans.
- 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
- Strong multi-cloud (preferably AWS & Azure) and operations management skills.
- ITIL or similar certifications strongly preferred.
- Excellent communication, research, analytical, and documentation skills.
- Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
- L2, L3 support
- Incident Manager
- Service manager
- JIRA/Service now
- Any implemented process and performance improvement
- Cloud platform
- Any certification in cloud (Optional)
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