Cloud Infrastructure Delivery Manager

4 days ago


Bellevue, Washington, United States Smart IT Frame LLC Full time
Job Title: Cloud Infrastructure Delivery Manager

At Smart IT Frame LLC, we are seeking a highly skilled Cloud Infrastructure Delivery Manager to oversee the delivery of our multi-cloud support service. This role requires strong leadership and coordination skills to ensure timely and high-quality responses from multiple teams.

Key Responsibilities:
  • Oversee the delivery of multi-cloud support services by coordinating efforts of multiple teams to ensure timely and high-quality responses.
  • Ensure compliance with defined service level agreements (SLAs) and key performance indicators (KPIs).
  • Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Continuously evaluate and improve processes to ensure efficient and effective service delivery.
  • Maintain positive relationships with all stakeholders and ensure proactive responses to their inquiries and concerns.
  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
  • Proactively identify issues and risks, prepare strong mitigation/resolution plans.
Requirements:
  • 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
  • Strong multi-cloud (preferably AWS & Azure) and operations management skills.
  • ITIL or similar certifications strongly preferred.
  • Excellent communication, research, analytical, and documentation skills.
  • Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
Preferred Skills:
  • L2, L3 support
  • Incident Manager
  • Service manager
  • JIRA/Service now
  • Any implemented process and performance improvement
  • Cloud platform
  • Any certification in cloud (Optional)


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