Salesforce Administrator

1 month ago

St Paul, United States NCCO Full time

Position Summary

 

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.

 

Essential Duties and Responsibilities

 

  • Salesforce Administration: Utilize your strong understanding of the Salesforce platform to maintain and enhance our system, ensuring its efficiency and effectiveness in supporting enterprise initiatives. Manage all salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, email templates, dashboards, and reports.
  • User Management: Take ownership of user support tickets, providing timely and effective assistance to resolve issues and enhance user satisfaction. Conduct training sessions to onboard new users, ensure existing users are maximizing the platform's capabilities, and create and maintain training materials. Monitor user adoption and provide suggestions to increase and improve adoption. This also includes all aspects of license management including deactivation, roles, profiles, permissions, and queues.
  • Solution Design: Work closely with stakeholders and Digital Marketing Manager to understand business requirements and translate them into technical solutions within Salesforce. Collaborate on identifying and gathering requirements from users and stakeholders for future enhancements and updates, ensuring alignment with business needs and best practices. Focus on improving user experience by effectively translating business processes into Salesforce configurations.
  • Reporting and Dashboard Creation: Generate reports and create dashboards within Salesforce to provide insights into sales, marketing and service performance and support data-driven decision-making.
  • Data Integrity: Maintain data integrity within the system by implementing and enforcing data quality standards, performing regular audits, and resolving data issues promptly. This will include using our iPaaS platform to review and identify potential data issues as well as resolving integration errors.
  • Marketing Support: Work alongside the digital marketing team and provide administrative and salesforce project support for Digital Marketing Manager. Create and maintain positive relationships with key individuals (third party vendors, sales reps, brokers, employees).
  • Perform other duties as assigned.

 

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The success attributes below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required

  • Salesforce product knowledge and 1 - 3 years of hands-on administration experience with Sales Cloud, Service Cloud and Marketing Cloud.
  • Trailhead Badges/Super Badges


Desired 

  • Certified Salesforce Administrator
  • Bachelor’s/Postgraduate degree, or professional qualification

 

Success Attributes

  • Exhibit and encourage our core values of Respect, Integrity, Collaboration, Innovation and Passion for Excellence.
  • A desire to implement best practice solutions. 
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels as well as being available and responsive to questions.
  • Ability to gather requirements and propose technical solutions.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Demonstrates enthusiasm towards continued personal/professional development.
  • Active in the Salesforce community.
  • Ability to work well in a fast-paced, collaborative environment.
  • Excellent time management skills.
  • Ability to effectively perform role using decision-making skills and other resources.

 

About NCCO

For more than 115 years, National Checking Company (NCCO) has developed and produced products that drive success for the food service and hospitality industries. We specialize in products that improve restaurant profitability, enhance food safety, increase server and restaurant efficiency, and promote a more enjoyable and satisfying dining experience.

Headquartered in St. Paul, NCCO is a family-owned business that takes pride in their hard-working staff who provide exceptional customer service. The future looks bright as new product lines, marketing programs and technologies are launched to help end users provide stellar customer service and achieve their business goals.

NCCO is an equal opportunity employer.

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