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Senior Service Delivery

2 months ago

Louisville, United States Brooksource Full time

Brooksource is seeking an experienced Senior Service Delivery & Integration Lead to join our Fortune 500 Healthcare client. This individual will be working closely with our Enterprise IT Service Desk to drive the planning, coordination, and execution of the current and future integrations. Our ideal candidate has excellent communication and storytelling, along with strong leadership and motivation to take ownership of the role and make a big impact within Humana.

Responsibilities:

  • Lead IT service integration and management initiatives.
  • Collaborate with the Enterprise IT Service Desk and IT Service Management & Delivery teams.
  • Develop processes and build positive customer relationships during integration.
  • Ensure quality-of-service interactions and knowledge management.
  • Implement best practices for IT service delivery and support.
  • Maintain operational stability and focus on customer experience.
  • Facilitate service integration activities and manage complex problems.
  • Provide strategic direction and influence team members.

Key Competencies:

  • Strong customer focus and accountability.
  • Strategic thinking and ability to build trust.
  • Effective communication, collaboration, and problem-solving skills.
  • Proficiency in data analysis tools and techniques.

Qualifications:

  • Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience.
  • 5+ years’ experience in Incident Management & service delivery.
  • Strong communication skills and decisiveness.
  • Proven ability to earn trust quickly and handle high-pressure environments.
  • Proactive attitude and strong presentation skills.

Preferred Qualifications:

  • Leadership experience (team leader, scrum master, technical leader).
  • ITIL Certification & Six Sigma Principles.
  • Experience with ServiceNow, PowerPoint, Excel, Data Visualization.
  • Experience in strategic initiatives for operational stability & efficiencies.