Client Systems Specialist

2 weeks ago


Somerset, United States Robert Half Full time

Overview


The Client Systems Support Specialist will provide help desk support for customers on NOAH, Genie/Genie2, Genie Medical, compatible programming devices, and Bluetooth connectivity products. Support Specialists also research and test 3rd party devices for compatibility with Oticon products.


Responsibilities


Support customers and internal staff on NOAH, Genie/Genie 2, Genie Medical and other company software products


• Support customers and internal staff on Hipro, NOAHLink, NOAHLink Wireless, ExpressLink, FittingLink and other compatible programming devices


• Support customers and internal staff on connectivity devices and 3rd party devices as they relate to connectivity with company products


• Provide 2nd level support to consumers on company connectivity devices and 3rd party devices as they relate to connectivity with company products


• Research and test 3rd party devices for compatibility with company products as needed


• Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the company brand


• Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance.


• Input all calls into call tracking software


• Collect and relay software information, technical problems and suggestions for improvement to Oticon A/S and/or appropriate department manager.


• Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues.


• Maintain liaison with company A/S and other sister companies to keep abreast of software development, support materials, and new enhancements of help desk operations


• May perform miscellaneous tasks/projects as directed by manager Qualifications


• Technical degree or equivalent knowledge/experience in Oticon fitting software support


• Minimum of 4 years help desk experience installing and supporting hardware and software over the phone


• Experience with Bluetooth and mobile devices including Android and iOS preferred


• Experience with computer configuration including software and hardware installation, removal and troubleshooting


• Strong customer service skills with a customer first attitude


• Working knowledge of Microsoft Office


• Excellent verbal and written communication skills. Must speak and write clearly and professionally


• Familiarity with basic networking principles


• Ability to organize and prioritize work in a fast-paced environment



  • Somerset, United States LabVantage Full time

    A.Job Description ObjectiveLabVantage Professional Services (PSO) are expanding their team to provide an increased level of Computer Systems Validation (CSV) services and solutions, to address growing customer needs. As a key member of the LabVantage PSO team, the LIMS CSV Specialist is responsible for the delivery of CSV services which may include providing...

  • Peer Specialist I

    1 day ago


    Somerset, United States University of Pittsburgh Medical Center Full time

    UPMC Western Behavioral Health at Twin Lakes is hiring a Peer Specialist to support the Somerset Outpatient Program. Peer Specialists I are individuals with lived experience who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists I are role models of recovery values and principles by helping to...


  • Somerset, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal...


  • Somerset, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal...


  • Somerset, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal...


  • Somerset, United States Knipper Full time

    YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team! The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal Standard...


  • Somerset, United States Knipper Full time

    YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal Standard...


  • Somerset, United States Knipper Full time

    YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!  The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal Standard...


  • Somerset, United States Robert Half Full time

    Job ResponsibilitiesThe Product Technical Support Specialist will provide help desk support for customersSupport Specialists also research and test 3rd party devices for compatibility with all Brands of productsSupport customers and internal staff on connectivity devices and 3rd party devicesResearch and test 3rd party devices for compatibility with products...


  • Somerset, United States Robert Half Full time

    Job ResponsibilitiesThe Product Technical Support Specialist will provide help desk support for customersSupport Specialists also research and test 3rd party devices for compatibility with all Brands of productsSupport customers and internal staff on connectivity devices and 3rd party devicesResearch and test 3rd party devices for compatibility with products...


  • Somerset, United States IPS-Integrated Project Services, LLC Full time

    Job Description: At IPS, we apply our knowledge, skills, and passion to make a difference in the lives of people, solving complex challenges related to life sciences. We are looking for a dedicated Validation Engineer/Specialist to join our talented team at our office located in Somerset, New Jersey. In this role, you will perform cGMP compliance-based...


  • Somerset, United States Terumo Medical Corporation Full time

    This position will be responsible for providing data modeling/configuration solutions and system application expertise to the manufacturing and engineering business teams in the MES Camstar system. Working at the intersection of business and technolo Specialist, Design, Manufacturing, Business, Support, Data Architect, Technology


  • Somerset, United States Franklin Township Public Schools Full time

    HUMAN RESOURCES SPECIALIST - BAC Franklin Township Board of Education Board Administrative Campus Franklin Township Public Schools, a diverse, suburban K-12 district that actively promotes the values of acceptance, respect & affirmation in its pursuit of excellence is seeking a dynamic individual to join the Human Resources Department. Under limited...


  • Somerset, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Somerset, United States Conduent Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...


  • Somerset, United States Alternative Community Resource Programs Inc Full time

    Job Summary:The Certified Peer Specialist is responsible to the Certified Peer Specialist Program Director and Supervisor. A Certified Peer Specialist is a dedicated and enthusiastic individual who is a self-identified consumer of mental health services. CPS provide 1 on 1 person-centered, recovery-oriented services for adults 18 and over and/or youth and...


  • Somerset, United States Conduent Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...


  • Somerset, United States Terumo Medical Corporation Full time

    Field Inventory Specialist Date: May 23, 2024 Req ID: 2167 Location: Somerset, NJ, US, 08873 Company: Terumo Medical Corporation Department: Field Inventory & Inventory Control Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications...


  • Somerset, United States Legend Biotech Corp Full time

    Company Information Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell and natural killer (NK)...


  • Somerset, United States Terumo Medical Corporation Full time

    Job Summary:Field Inventory Specialist will assist in the management and control of inventory through various sales and distribution channels, including field inventory-based modes, to include loaners, consignment, trunk stock. Field Inventory Specialist will ensure effective utilization of assets and compliance with terms of agreements as well as compliance...