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System Support Engineer

4 months ago

Somerset, United States Conduent Full time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Why Conduent:

Youll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each persons contributions. Each day youll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.

You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued.

As a System Support Engineer, you'll play an integral role in building a holistic view and roadmap of the company's technology strategy and support processes. System Support Engineer offers two flexible levels of support to ensure our clients have the right technical assistance and product access based on infrastructure criticality and project lifecycle. Both Production Support and Development Support combine technical support and access to product upgrades and updates.

We need someone who can:

  • Provide technical problem-solving and deep solution expertise to the Transportation Agencies and Development teams. Provide technical leadership, guidance, and help to support the Fare Collection Systems
  • Provide complete remote or on-site administration services including installation, configuration, maintenance, disaster recovery
  • Support systems include Windows and Linux OS
  • Troubleshoot application and data issues
  • Manage client server enterprise applications
  • Answer client configuration questions and assist with customer integrations
  • Be on-call rotation; we offer 24x7x365 priority 1 (system down) support. Must be willing to be a part of a rotation weekend support coverage
  • Set up equipment and systems for tests like Factory Acceptance Tests and Pilot Tests

Basic Qualifications for Consideration:

  • Bachelors Degree or equivalent working experience
  • A minimum of 5 years of experience is required
  • A minimum of 5 years of PL/SQL, Shell scripting experience required
  • Experience and understanding of large-scale infrastructure deployments in enterprise-wide environments required
  • Organized individual with the ability to analyze, debug, resolve, and document technical problems. Ability to prioritize multiple simultaneous support issues
  • Must be highly motivated and have strong problem-solving ability
  • Excellent verbal and written communications skills a must
  • Must be able to work independently and as a team player

Preferred Qualifications For Consideration:

  • Experience on Oracle and MySQL databases
  • Experience of network infrastructure and hands-on hardware & software about servers and workstations.
  • Experience in Jira and Azure DevOps
  • Experience in transportation business domain.
  • Experience in Python and Java

#Techjobs

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.