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Lead Engineer, Enterprise Incident Management

3 months ago

Minnetonka, United States TALENT Software Services Full time

Are you an experienced Lead Engineer, Enterprise Incident Management with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Lead Engineer, Enterprise Incident Management to work at their company 100% remotely.


Position Summary: The primary goal of incident management is to minimize the impact on business operations and restore normal service as quickly as possible. This team is at the helm of these efforts. This includes processes, policies, communication, integration, automation and collaboration. This team is responsible for establishing effective protocols, thoughtfully distributing tasks, and guiding teams through the resolution process, and then taking it a step further – establishing and improving excellence in the operations of our deliverables to ensure we are more effective and efficient in the future. We are excellent communicators and collaborators with all facets of client in both technology and business, celebrating individual contributions but ensuring our success as a TEAM.


Primary Responsibilities/Accountabilities:

  • As a Lead Engineer, Enterprise Incident Management you will pay an integral part in integrating and automating incident management tooling, responding and triaging incidents, monitoring alerts and moving incidents thoughtfully to resolution while ensuring proper communication.
  • Your knowledge of distributed cloud infrastructure, excellent communication skills, and ability to troubleshoot will enable you to ask the right questions to progress enterprise incidents to resolution.
  • Your tactful, analytical approach will allow for you to conduct operational excellence reviews post incident and follow-up on deliverables to allow for continuous improvement.


Qualifications:

  • A deep understanding of how to troubleshoot cloud infrastructure and applications
  • Experience with incident response in AWS cloud environment
  • Experience with DevOps concepts and software engineer collaboration
  • 7+ years of work experience in operations, incident response, and/or devops.
  • experience working alongside and leading high-performance teams who can make decisions in fast-paced environments.
  • Experience leading in a cross-functional team environment
  • Exceptional problem-solving
  • Experience with API integrations and automations