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Field Services Technician
1 month ago
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Troubleshoot user accounts
- Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Basic Qualifications
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience.
- Experience working with the company's hardware, software and equipment products.
Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel.
- Good analytical and problem-solving skills.
- Good communication skills.
- Good time management and organizational skills.
- Good self-motivation and self-management.
- Ability to resolve hardware and equipment problems.
- Knowledge with ServiceNow and Microsoft Office.
- Knowledge with VPN clients and encryption (not mandatory).
Work Environment
- Manufacturing plant environment.
- May require weekend and holiday work.
- May require shift work including afternoon and midnight shifts.
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