Information Technology Support Specialist

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Fort Worth, United States Golden West Food Group Full time

Job Position: IT Support Specialist

Employment Classification: Full-Time

Job Location: Fort Worth, Texas


About us:

Headquartered in Vernon, CA, with multiple subsidiary locations, we are a premium full spectrum manufacturer and distributor of fine food and beverage products. Family owned and operated since 1977, our Company offers more than 4,000 products to a variety of customers in both the foodservice and retail channels. We are committed to providing the highest quality food products with an unrelenting commitment to fresh, nutritious ingredients and promotion of eco-friendly business practices.


We are looking for a IT Support Specialist for our FW Farms facility location in Fort Worth, Texas.


Duties and Responsibilities:

• Job responsibilities vary and will include software installations, answering day-to-day questions, conducting training & supporting users with software related problems

• Diagnosing and troubleshooting software and hardware related issues

• Serving as the first point of contact for IT support within the organization for that location

• Work with vendors to install software upgrades and test new releases

• Supporting the existing production labeling system, label printers (Honeywell) & scales

• Installing peripherals such as network printers & scanners

• Assist in maintaining the digital surveillance system

• Assist & troubleshoot Office 365 related applications

• Assist in the management of Apple related products (laptops, phones & tablets)

• Manage wireless handheld Motorola barcode scanners

• Onboarding & Offboarding of users

• Inventory control for PC\IT related parts

• Regularly maintaining & updating technical documentation

• Rotating after hour support schedule (low incidence environment)

• Other duties as assigned


Qualifications and Experience:

• At least 2 years of experience installing, configuring and maintaining hardware components in a network infrastructure.

• Understanding & Implementation of PC hardware and software troubleshooting

• Ability to configure & troubleshoot basic switching & routing equipment

• Experience supporting corporate users with Microsoft products (Mac products optionally) • Excellent customer service skills and a strong desire to help people.

• Excellent oral and written skills

• Ability to work independently as well as part of a team

• Ability to work on multiple projects at once

• Accustomed to learning new skills and software


Benefits Overview:

• Holiday Pay

• Paid Time Off

• Health Insurance

• Vision Insurance

• Dental Insurance

• Accident Insurance

• Life Insurance

• Flexible Spending Account (FSA)

• 401k


Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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