Information Technology Specialist

3 weeks ago


Fort Huachuca, United States Department Of The Army Full time
Summary

About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction



Duties
  • Serve as an Information Technology (IT) Specialist within the Network Enterprise Center (NEC) Service Management Division, responsible for a wide range of IT projects, policy and planning activities in support of the NEC and functional organizations.
  • Develop local procedures and processes for implementation of IT Infrastructure Library (ITIL)/IT Service Management Program
  • Work collaboratively with management and technical staff to define the requirement(s) for enhanced baseline services and monitors compliance
  • Collect and analyze data addressing problem areas to continually refine services offered.
  • Develop Service Level Agreement (SLAs) based upon gathered requirements, recurring support, and performance metrics using best business practices.
  • Oversee development of technical documents required to initiate actions for resources, services and projects
  • Contribute technical advice by identifying and recommending a variety of state-of-the-art technologies for inclusion in the installation architecture and infrastructure.
  • Serve as a senior customer technical analyst, responsible for resolving the most complex customer problems.
  • Provide advice and assistance to customers; troubleshoots complex problems; and provides support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
  • Develop IT procurement plans.
  • Review IT programs to assess overall compliance with IT plans and policies and alignment with business requirements.


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