Chief Operations Officer

3 days ago

Mint Hill, United States In-Flight Crew Connections Full time

In-Flight Crew Connections is a leading provider of aviation staffing solutions, specializing in full-time and contract professionals for the business aviation sector. Established in 2002 and based in Charlotte, North Carolina, we are recognized for our expertise in addressing staffing needs within the industry. Our customized solutions empower flight departments to overcome staffing challenges by connecting them with skilled aviation professionals.


For 11 consecutive years, IFCC has received the ClearlyRated Best of Staffing Client and Talent Awards, reflecting our commitment to exceptional service for both our clients and candidates. Our dedication to providing unparalleled support ensures the success of the crew members we place and the flight operations we enhance. Our deep industry knowledge and outstanding service distinguish us as the premier choice for aviation staffing.


Innovation is not merely a core value at In-Flight Crew Connections; it is the driving force behind every aspect of our operations. This commitment enables us to continuously improve our services in response to the dynamic needs of corporate aviation. As the industry evolves, we strive to be the comprehensive solution for our clients' aviation requirements. Our dedication has fueled consistent and robust growth, allowing us to deliver customized workforce solutions while nurturing long-term partnerships. Our capability to offer a diverse range of aviation professionals and personalized staffing services has cemented our position as a leader in business aviation staffing, contributing to our ongoing success and well-established brand.


At In-Flight Crew Connections, we cultivate a collaborative team culture rooted in these core values:

  1. Friendly
  2. Trusted
  3. Innovative
  4. Resourceful
  5. Responsive
  6. Respectful
  7. Integrity



Position Overview:

The Chief Operations Officer (COO) is a key member of the executive leadership team responsible for overseeing the day-to-day operations of the company, with a strong emphasis on driving operational efficiency, scalability, and growth. The COO plays a pivotal role in shaping the company’s strategic direction, ensuring that technology, leadership, finance, acquisitions, and sales & marketing functions are aligned with overall business objectives.


Key Responsibilities:


Operational Leadership:

- Oversee the daily operations of the company, ensuring efficient and effective processes across all departments.

- Lead cross-functional teams to ensure smooth coordination between departments, including technology, finance, HR, and sales & marketing.

- Develop and implement scalable operational strategies that align with the company’s short-term and long-term goals.


Sales & Marketing Collaboration:

- Partner with Sales & Marketing Leadership to ensure that operational resources support sales and marketing initiatives.

- Oversee the alignment of operational processes with sales strategies to drive revenue growth and customer satisfaction.

- Ensure that marketing campaigns and product launches are supported by efficient operational execution.

Leadership Development:

- Foster a culture of leadership development by implementing training programs and mentorship initiatives to cultivate high-potential employees.

- Ensure that leadership succession planning is in place to maintain operational stability and business continuity.

- Provide guidance and support to senior leadership, helping them grow in their roles and align their departments with company objectives.

Strategic Planning & Execution:

- Collaborate with the CEO and other executives on the company’s strategic vision and translate it into operational initiatives.

- Develop and implement business plans, policies, and procedures that support the organization’s long-term objectives.

- Continuously evaluate the company’s competitive landscape and adjust operational strategies to maintain a leadership position in the market.

Technology Integration & Innovation:

- Collaborate with the Technology Director to drive innovation and leverage emerging technologies to enhance operational efficiency and customer experience.

- Ensure that technology solutions are integrated into operational processes to streamline activities and improve data-driven decision-making.

- Oversee the evaluation and implementation of new tools and platforms that enhance productivity and operational capabilities.


Financial Oversight & Budgeting:

- Work closely with the Chief Financial Officer (CFO) to manage financial planning, budgeting, and forecasting to support operational needs and growth initiatives.

- Monitor key financial metrics and operational KPIs to ensure alignment with the company’s financial goals.

- Oversee cost-control initiatives and ensure optimal allocation of resources to maximize profitability.



Qualifications:

- Proven experience (10+ years) in a senior operational leadership role, preferably as a COO or in a similar capacity.

- Strong background in technology management and digital transformation.

- Extensive experience in leadership development, with a track record of building and mentoring high-performing teams.

- Solid financial acumen with experience in budgeting, forecasting, and managing P&L.

- Deep understanding of sales and marketing functions and how to operationally support them for growth.

- Strong problem-solving, decision-making, and project management skills.

- Excellent communication and interpersonal skills, with the ability to lead diverse teams and collaborate with C-level executives.


Preferred Qualifications:

- MBA or related advanced degree.

- Experience in high-growth industries

- Demonstrated success in scaling businesses

Expertise in mergers and acquisitions, including due diligence, integration, and post-acquisition operations.


Location: This is an in-office role. We are situated in Charlotte, NC


Reports to: Chief Executive Officer (CEO)


Compensation: Competitive base salary, performance-based incentives.

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