Senior Manager Data Operations Pharma

3 weeks ago

Boston, United States Indegene Full time

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com


What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?


We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams, and be responsible for the outcomes while our leaders support and mentor you.


We are a profitable, rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries; healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly different experience for you.


If this excites you, then apply below.


Role: Senior Manager Data Operations Pharma


You will be responsible for:


  • Act as the primary onshore liaison between the client and offshore teams, ensuring smooth communication and understanding of business requirements.
  • Build and maintain strong relationships with key client stakeholders.
  • Manage client expectations and ensure alignment with project objectives. Conduct regular governance meetings, providing status updates and discussing performance metrics
  • Oversee day-to-day BAU operations, including incident management, data discrepancy resolution, and SLA adherence.
  • Ensure operational processes are executed effectively and efficiently, adhering to quality standards.
  • Drive issue resolution by coordinating with cross-functional teams and leveraging predefined runbooks and SOPs.
  • Monitor and report operational performance metrics, identifying trends and areas for improvement.
  • Collaborate with offshore teams to ensure timely delivery of tasks and incidents.
  • Provide leadership and mentorship to the data operations team, fostering a culture of accountability and excellence.
  • Plan and allocate resources effectively, ensuring optimal utilization.
  • Identify opportunities for automation and process optimization to enhance operational efficiency.
  • Lead initiatives to implement new technologies or processes to improve data quality and operational accuracy.
  • Propose and implement continuous improvement strategies to meet evolving business needs.
  • Ensure compliance with client-specific data governance and security policies.
  • Identify risks related to operational tasks and implement mitigation plans.
  • Maintain documentation and audit trails for all BAU activities.


Your impact:

About you:


• 12–15 years of experience in data operations or related fields, with at least 5 years in a client-facing engagement lead role.

• Proven expertise in managing BAU operations for large-scale data projects.

• Experience working with cross-functional, onshore-offshore delivery models.

• Familiarity with data tools and platforms like AWS (Redshift, S3, Glue), ETL tools (Informatica, IICS), and reporting tools (Tableau, Power BI).

• Strong understanding of SLA/KPI management and operational metrics.

• Knowledge of incident and problem management frameworks, leveraging ITIL practices.

• Exceptional communication and stakeholder management skills.

• Strong leadership and team management capabilities.

• Analytical mindset with problem-solving aptitude.



EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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