Payroll Helpdesk Associate

4 weeks ago


Charlotte, United States DataEdge Consulting Full time

Specialist, Payroll / Hybrid / Contract


Responsibilities:

  • Answer incoming calls according to established procedures and performance standards.
  • Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis.
  • Ability to understand and follow documented departmental processes.
  • Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
  • Follow established payroll guidelines.
  • Ability to learn and understand Payroll applications to adequately support the workload.
  • Process and respond to emails according to standard procedures.
  • Perform other team-specific tasks as assigned.


Qualifications:

  • Bachelor’s degree preferred
  • Effective oral and written communication skills
  • Payroll processing knowledge preferred
  • SAP experience preferred



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