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Customer Service Representative

4 months ago

St Charles, United States Bema Incorporated Full time

Customer Service Representative

Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.


Responsibilities include, but not limited to:

• Respond to inbound calls and emails from customers looking to place orders

• Work with warehouse and pre-press personnel for order accuracy and timely shipment

• Manage backorder/out of stock items

• Issue credits

• Track orders and packaging slips

• Follow up on order status with customer

• Prepare bill of ladings, warehouse shipment labels and billings each day

• Work with transportation companies to provide customer pickup and delivery dates

• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner

• Assist with miscellaneous projects, mailing, faxes, etc. as needed

• Participating member of the AIB Mock Recall team


Education and Experience:

• MUST have at least 2 years of customer service experience in a manufacturing environment

• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS

• MUST be proficient in Microsoft Word, Excel, and Outlook

• MUST have excellent communication skills and phone skills

• MUST be highly organized

• Experience processing digitally printed label, cartons or flexible packaging - A PLUS

• Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS


Required Qualifications:

• Able to take initiative and identify areas to streamline processes and implement improvements

• Mathematical skills are necessary for validation of estimates and billing

• Self-starter, ability to work independently

• Able to work well, have a strict attention to detail and be able to work accurately under pressure

• Ability to multi-task successfully

• Strong problem-solving talents

• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.


Starting salary is estimated at $50,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, 401K and comprehensive health and life insurance options.


Equal Opportunity Employer


Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.


RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED