Client Service Specialist

2 months ago

Naples, United States Moran Wealth Management® Full time

Moran Wealth Management® is a Registered Investment Advisory firm providing vast resources and customized strategies to help meet clients’ investment management needs. Clients are serviced by a team of experienced advisors offering a range of financial products and services, including investment management, succession planning strategies, philanthropic and specialty asset management, family office services.

 

This is an in-person position.


Primary Responsibilities:

  • Coordinate with client service specialists to ensure that service-related requests are completed in a timely manner.
  • When necessary, communicate with clients upon completion of service-related requests.
  • Handle routine maintenance and service requests.
  • Performs operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
  • Research client and security information through the back-office system.
  • Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, coordination of client meetings, and file & calendar maintenance.
  • Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
  • Onboard new client accounts, which includes the collection of required documentation and client information based upon the type of account (s) established.
  • Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients’ needs.
  • Prepare and review all new account paperwork to ensure documents are complete and in good order.
  • Proactively participate in firm initiatives directed by local management and attend functions as needed.
  • Follow all established audit and compliance procedures.
  • Consistently document client service interactions into the CRM tool.
  • Actively engage in available training and education programs to maintain status on policies, procedures, risk awareness, and technology.
  • Participates in and receives cross-training, as well as assists with other operational functions as required.
  • Delivering value, excellent service and providing a positive client experience.


Requirements/Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


1. High School diploma or equivalent education and related training.

2. Excellent interpersonal and communication skills.

3. Attention to detail.

4. Excellent organizational skills and ability to multitask in fast paced environment.

5. FINRA Series 65 recommended, but not required.


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