Community Engagement Associate

5 days ago


Houston, United States Dress for Success Houston Full time

Dress for Success® Houston (DFS Houston) is seeking an outgoing, organized, and service-focused Community Engagement Associate, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This person ensures smooth on-site engagements with volunteers, groups, and Member Organizations while supporting the Client Experience team in the day-to-day operations of the agency.

 

General Duties

Member Organization

  • Coordinate the logistics of Member Organization engagements with Dress for Success Houston.
  • Research assigned prospective Member Organizations.
  • Train Member Organization contacts and maintain accurate database records.
  • Create and publish monthly Member Organization newsletter.
  • Prepare materials and presentations for offsite Member Organization events
  • Represent DFS Houston off-site (community engagements, panels, job fairs, graduations, etc.) as needed.

Volunteer Engagement

  • Provide clear, timely communication to volunteers: shift reminders daily, calendar updates weekly, and quarterly newsletters. Update the volunteer communication board in the volunteer room monthly.
  • Maintain and update volunteer profiles, including tracking hours.
  • Coordinate with internal POC’s for volunteer activities (i.e. outreach lists).

Communication and Logistics

  • Coordinate logistics for scheduled group suiting and group volunteer days as the Point of Contact (POC).
  • Coordinate and conduct orientations and trainings for volunteers and Member Organizations.
  • Coordinate the First Impressions program, including staff coverage and virtual material.

·        Support Client Experience and agency functions of suiting, donations and volunteer engagement.

 

Qualifications

·        Excellent problem-solving, customer service, and interpersonal skills.

·        Excellent organizational skills, with the ability to multi-task comfortably.

·        Strong critical thinking, time management and follow-through.

·        Strong verbal and written communication skills, including excellent public speaking skills.

·        Bachelor’s degree or equivalent experience

·        Minimum of two years of work experience in a service-oriented organization or non-profit.

·        Experience with Microsoft Office 365.

·        Ability to maintain a calm, caring, and professional demeanor at all times.

·        Valid driver’s license with reliable transportation

·        Able to lift 30 pounds.

Preferred:

·        Experience with Mail Chimp, Zoom, and a CRM platform (Salesforce)

·        Experience with logistics (organizing groups of people for projects), volunteer coordination

 

Working Conditions

·        9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends, approximately three per month.



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