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Information Technology Service Management Consultant

4 months ago

Phoenix, United States Russell Tobin Full time

The Information Technology team at Russell Tobin & Associates is supporting a top technology organization that has an opening for an IT Service Management (ITSM) CMDB Engineer.

Location: Phoenix, AZ - Hybrid role


Type: 3 months contract to hire

Pay Range: $50 to $60 - depending upon experience



Key technologies: CMDB/CSDM


PURPOSE OF THE JOB

Develops, manages, and improves the processes and performance related to the ServiceNow Configuration Management Database (CMDB). Drives the expansion and maturation of the Configuration Management Database (CMDB) while ensuring daily end-to-end delivery of Configuration Management (CM) services. Ensures correctness, completeness, and currency of the data in the CMDB through administering ServiceNow Discovery, building out Service Maps and performing ongoing maintenance and governance oversight of CMDB data in alignment with the Common Services Data Model (CSDM). Responsible for delivering a well-maintained service aware CMDB that will help: eliminate outages, significantly reduce time to remediate outages, retain/ensure compliance, avoid security and audit fines, decision makers and technical staff understand important service contexts when making decisions, improve risk assessment and reporting, and track software license and cloud costs.



REQUIRED QUALIFICATIONS

  • Experience in ITSM CMDB processes and tool administration / management, including discovery and service mapping
  • Experience managing a CMDB and building service maps on ServiceNow
  • Experience in engineering / systems administration experience with the enterprise-level ITSM application (Ex. ServiceNow)
  • Supervisory or lead experience


Required Education

  • High-School Diploma or GED in general field of study


Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.