Information Technology Support Analyst
3 days ago
Client: Airlines/Aerospace/Aviation
Job Title: Technical Support Analyst/End User Support Analyst/IT Support Analyst/Support Analyst/Information Technology Support Analyst
Location: Arlington Heights, IL 60004
Duration: 08 months
Job Description:
Member of the 7X24 Unimatic (Unisys) Coverage team. Candidate will be assigned to second shift. Rotating days off, including weekends and holidays. All training is OJT.
Top 3 skill sets required for this role:
- Attention to detail / ability to work under pressure
- Previous level 2 application and/or mainframe support
- Service desk / incident ticket processing
Work Schedule: Onsite
- If hybrid: How many days onsite vs remote: Fully onsite
- What days will be in-office: Rotating day off schedule includes weekends and holidays.
- What shift (if applicable)/Start Time: 15:30 CST – 00:00 CST
Responsibilities:
- Under minimal supervision provides mainframe system information (level 2) technical support and operation to the end user community.
- Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end.
- Participates in the resolution of chronic problems and/or other technical projects as assigned.
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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