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Support Analyst

1 month ago

Irving, United States Mastech Digital Full time

Senior Support Analyst

In office role - all 5 days

Only W2 candidates

Only local candidates who are ready to work on-site


Overview

Help maintain responsibility, accountability, and ownership of the Verifone Point of Sale system in the Petroleum, Convenience, and Retail branch’s that are utilized by the PDI stores. Coordinates with teams responsible for the performance of the PDI stores to ensure we meet the needs of our corporate, end-user, and guest requirements. Help with the development, testing, and implementation of new programs base on the needs of the business.


Responsibilities

  • Works with Operations, Asset Protection, Accounting, Fuel, Training, Marketing, and Back Office support teams that are responsible for various aspects and performance of the PDI stores.
  • Maintains the POS platforms as software upgrades and requests from the teams supporting the PDI stores.
  • Works with the respective vendors to communicate the needs of our business on a recurring basis.
  • Responsible for development, testing, and level 3 support of the respective POS platform(s).
  • Maintains the respective POS platform(s) in a lab environment that accommodates separate development and test systems.
  • Training help desk and field support techs as it relates to the respective platform(s).
  • Additional responsibilities may be introduced as the platform(s) evolve.


Qualifications

  • General Point of Sale (POS) technology including integration to fuel, electronic payments, and loyalty programs.
  • Familiar with PCI, NAXML, and SQL standards/processes.
  • General network and TCP/IP standards.
  • Project management: 1-2 years technical writing, .net, Windows OS, and Linux OS experience is preferred.
  • Experience with VeriFone (Commander), Radiant, and Fis-Cal Point of Sale systems specifically is preferred.
  • Fuel, electronic payments, and loyalty experience with regard to POS integration.