Special Loans Manager

3 weeks ago

Englewood, United States Cornerstone Servicing Full time

Who we are:


Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.



We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.


Who we are looking for:


This position will be responsible for managing the setup and/or processing activities related to Special Products including Adjustable-Rate Mortgages, Servicemember Civil Relief Act, Operational Compliance, and other specialized products and servicing thereof.



  • Compensation: $90-110k
  • Location: Onsite in Englewood, CO



Key Responsibilities:


  • Manage the Special Loans team and functions within our Denver and Houston Offices
  • Activities associated with Adjustable-Rate Mortgages and monitoring service delivery/productivity/quality
  • ARM Plan Setup and daily/weekly index updates
  • ARM Loan Maintenance and Working Exception
  • Reports
  • ARM Audit and other ARM duties as needed
  • Activities associated with the processing of Servicemember’s Civil Relief ACT (SCRA), responding to SCRA requests or tasks promptly
  • Ensuring the Special Loans Team members are meeting monthly KPI’s and work daily task assigned to each team member.
  • Management of Special Product responsibilities as needed: Assumptions, Partial Releases, Easements, and Recast Loan Modifications, Payoffs, MERS and Lien Release.
  • Monitoring of department reporting requirements and workflow to ensure accurate and timely completion
  • Support of additional servicing processes within the Special Products Operations
  • Complete special projects as assigned


What you’ll need to be successful:


  • Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:
  • High School diploma, GED preferred or equivalent work experience
  • Four or more years of experience working in a mortgage environment, preferably Mortgage Loan Servicing specific to loan administration activities (real estate taxes, property insurance, escrow analysis, and mortgage insurance)
  • Ability to multi-task in a fast-paced environment, while still being detailed and results oriented and able to understand complex transactions
  • Track record of delivering quantifiable results to the organization
  • Ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
  • Effective verbal, and written communicator
  • Must be disciplined and well organized with attention to detail
  • Excellent interpersonal and relationship building skills
  • Experience in Black Knight MSP Servicing System is preferred
  • Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, Visio, etc.)


What we offer:



Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.


What to do next:



If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

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