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Key Account Manager

1 month ago

Cleveland, United States Quest Diagnostics Full time

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

The Health Care Provider Key Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing health system accounts.

The territory encompasses the Greater Cleveland/Northeast Ohio area. A company car and gas card will be provided.


Responsibilities

  • Drive sales growth in existing medical group or network accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
  • Ensures customer retention by developing relationships with key account personnel at multiple levels of the medical group or network including decision-makers and other key stakeholders.
  • Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
  • Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned key medical group or network accounts.
  • Educate key medical group or network account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Implements fee increases or price changes; enforces contract compliance.
  • Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
  • Maintain current on all connectivity products (i.e. Quanum, e-reqs) and new tests.
  • Ensures compliance with company polices and government regulations.


Administrative

  • Accurately forecast monthly and quarterly sales.
  • Effectively manage pipeline via Salesforce.com (SFDC) platform.
  • Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
  • Perform all trainings within assigned timelines, demonstrating proficiency.
  • Ensure compliance with company polices and government regulations.


Required Work Experience:

  • 5+ years of successful experience providing services to healthcare providers.
  • 3 + years of sales experience


Knowledge:

  • Knowledge of reference laboratory business, esoteric tests and processes.
  • Knowledge of the healthcare industry, payors and regulations.
  • Track record of everyday excellence in client service delivery.


Education

Bachelor’s Degree (Required)


License

Valid driver’s license and ability to travel in regional market.