Member Services

1 week ago

Chicago, United States SHIFT (Life) Full time

About SHIFT

SHIFT is a new model of primary care.


SHIFT is a group of passionate and committed experts who believe in a more intelligent, more effective approach to delivering personalized healthcare and helping people build health. Our medical care is the foundation of what we do; we care for members during times of sickness and health.


Our nutrition, fitness and recovery experts work in tandem with our primary care medical team to help members develop the necessary skills to shift thoughts and actions in order to confront and conquer challenges in our ever-changing lives. We use medicine to address what cannot yet be achieved through lifestyle modification. We use diagnostic tools to measure quantitative progress. We help members focus their efforts on goal setting and habit formation and use our proprietary coaching methodology to guide members toward specific health milestones. We prepare members to make the positive, lasting changes they desire. We are their ally and advocate. We listen to our members and care about their aspirations. We believe the achievement of optimal health and performance is an ongoing, evolving pursuit. We have dedicated our lives to improving the lives of others. We help each member find purpose and realize their full potential to live a happier and more productive life.


SHIFT is wholeheartedly a TEAM environment. There is an entrepreneurial aspect to every role—including this one. Here you will wear many different hats and be a part of a harmonious, collaborative culture.


Role Overview

Working closely with our Sales and Operations Team, you’ll be responsible for providing ancillary support to our Sales and Member Services team. Your role will require involvement in various workflows related to Member Services, Facility Management, and Sales. Your main objectives of this role are to provide exceptional customer service to our members and support the Sales team in the end-to-end sales process. You’ll ensure problems are solved efficiently and professionally and member needs are addressed quickly. The position is based in the River North area of Chicago, IL and requires a 7:00a start, Monday-Friday.


Core Functions

  • This is a fast-paced and dynamic role that requires the ability to multi-task and handle competing priorities
  • Greet and assist SHIFT Members and visitors daily
  • Work with vendors to maintain a clean, modern, functioning, efficient, and inviting facility for members, guests, and employees
  • Address routine and ad hoc facility upkeep issues, leveraging vendors and building maintenance when needed
  • Provide support with implementation of operational improvements and sales activities
  • Manage various functions related to Membership transactions and service delivery
  • Share materials, answer questions, and conduct tours for prospects, as needed
  • Deliver outbound communication to members on a scheduled and ad hoc basis that is free of grammatical and formatting errors
  • Provide tactical support for Marketing and Communication efforts
  • Manage a broad range of core administrative duties in support of Operations
  • Be challenged to acquire new competencies and accept new challenges
  • Help prepare for an upcoming office relocation, including but not limited to sorting items, packing non-essentials, and performing other relocation tasks.


Education/Experience

  •   A bachelor’s degree
  •   2-3 years of experience in a dynamic, demanding environment


Knowledge/Skills/Abilities

  • Dynamic, enthusiastic, confident, and a positive, proactive approach to work
  • Strong organizational skills with an ability to multitask in a dynamic environment without being overwhelmed.
  • Prior experience with a CRM
  • Advanced knowledge of Outlook, MS Office Suite and Adobe Acrobat.
  • Excellent written and verbal communication skills
  • Experience and comfort with learning new online systems/software
  • Mature, patient, and great with people
  • A proven track-record of handling sensitive and confidential matters
  • Strong professional and interpersonal communication skills.
  • A practical-minded, common-sense thinker
  • Achieve individual goals independently and also contribute as a team player.
  • Pay attention to details while also grasping the big picture.
  • Bring emotional intelligence, a strong work ethic and a proactive approach.
  • Remain flexible and adaptable as your role and the company evolve
  • Ability to understand and commit to following processes and protocols
  • Tactical willingness to roll up your sleeves to collaborate to get things done—your job is the job that needs to be done.
  • A passion for integrated personal health and wellness
  • A desire to learn and grow professionally.


Physical Requirements

  • Ability to stand and walk for extended periods. 
  • Capable of lifting and carrying items weighing up to 40 pounds. 
  • Ability to perform repetitive tasks with ease. 
  • Must have good physical stamina and mobility. 


Shift Sciences, LLC is committed to employing the best qualified individuals available for all positions without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 



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