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Customer Service Rep I
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Immediate need for a talented Customer Service Rep I. This is a 03- 06+ Months Contract opportunity with long-term potential and is located in TX; Denton (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-31533
Pay Range: $15 - $16/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Employee holds the primary responsibility of answering inbound calls from customers and company associates and documents interactions when appropriate.
- First line of contact with customers and company associates via phone, inbound and outbound calls, answering questions, resolving issues and complaints, and making policy decisions always keeping customer satisfaction in mind as a priority.
- Updates customer records and electronically records interactions with customers.
- Works with Customer Care Rep II, III, Coach, Lead or Supervisor when necessary to resolve any customer situations outside the norm
- Escalates unresolved customer issues, complaints, or technical problems for investigation.
Key Requirements and Technology Experience:
- High school diploma or GED.
- 1+ years’ experience in customer-related services.
- Minimum typing of 45 words per minute with 95% accuracy.
- Comprehensive spelling and grammar skills.
- Ability to use multiple systems while assisting a customer.
- Basic knowledge of computers and mobile devices.
- 10 key by touch.
- Knowledge of principles and processes for providing an excellent customer experience.
- Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays.
- Excellent telephone etiquette.
- The ability to show empathy to all customers.
- Pleasant tone of voice.
- Positive demeanor.
- Ability to engage in active listening.
- Desire to actively look for ways to help customers.
- Excellent communication skills.
- Strong interpersonal skills.
- Basic trouble-shooting skills.
- Ability to learn and retain knowledge of product line, prices, and promotions.
- Attention to detail and accuracy.
- Solve a variety of customer issues based on the guidelines given.
Our client is a leading Retail Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
