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Audio Visual Technician

2 months ago


Redwood City, United States Apex Systems Full time

JOB DESCRIPTION

11 month contract

On-Site in Redwood City, CA


We are looking for a well-rounded and highly-flexible individual who is excited by the challenge of building and scaling a world-class technical support and service delivery team. This role is responsible for ensuring that everyone at our company receives technical and non-technical support through outstanding customer service, problem solving, and timeliness. To be successful, this person must show initiative, be motivated by technology and customer service, have great attention to detail and experience working with a support team driven by data.

You will

  • Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems
  • Maintain our AV Event and Conference Rooms and ensure they are functional on a day to day basis resolving operational and cosmetic issues in a timely manner
  • Oversee AV events and ensure we deliver a high-quality experience for both local and remote participants
  • Edit presentations for internal distribution using the latest in technology and equipment
  • Build documentation to reinforce the process and policies we have regarding AV best practices and room management

You have

  • Experience supporting and administering video conferencing tools
  • Familiarity with the video conference technology used in meeting rooms
  • Hands-on experience in managing Live and Remote company events
  • Ability to discuss collaboration technology with technical and non-technical staff members
  • A background in customer service or the IT support field
  • Experience working in a ticketing system
  • Ability to work independently or with minimal supervision
  • Ability to organize and prioritize work to meet deadlines