Employee Benefits Client Assistant
1 month ago
This position is highly engaged in the customer service process. They will be directly assisting Client Managers committed to best in industry customer service.
Responsibilities include, but are not limited to:
- Relationship management
- Client retention
- Efficient timeline and task management
- Assist with marketing and renewing tasks
- Assist with general administrative duties
- Assist with clarifying benefit inquiries
- Assist with obtaining carrier documents and commission statements
- Assist with resolving escalated claim and billing issues for fully insured and self-funded plans
- Maintain accurate data within our client database
Qualifications:
- Align with company values
- Engaged with QBQ Attitude
- Willingness to work effectively within a team
- Demonstrates adaptability
- Desire to grow and learn
- Strong organizational skills and computer skills; Level 1 Excel
- Experience in client services
- GA Resident Life & Health License
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