Community Supervisor

4 weeks ago

New York, United States Rudin Full time

The Company

Founded in 1925, Rudin is a multigenerational, family-owned company that develops, owns, and manages a portfolio of sustainable, diversified, best in class, real estate assets and investments that create value for the communities where they exist.

Led by the third and fourth generations of the Rudin family, Rudin controls one of the largest privately owned real estate portfolios in New York City overseeing daily operations of 31 properties in New York City, including 14 commercial office buildings totaling approximately 9 million square feet and 17 multifamily properties containing 4.7 million square feet. The company maintains a long-term approach to developing, managing, and maintaining timeless developments within the city of New York and is committed to reinvesting in and enhancing its properties.

Rudin prides itself on a high level of customer service to its tenants and residents, a corporate culture respectful and supportive of its employees, a commitment to Diversity, Equity, Inclusion and Access, and its sterling reputation as a corporate citizen within the City. The Rudin family has a long tradition of service and philanthropy in New York City.

For more information on Rudin and its portfolio, visit www.rudin.com.


The Position

The Community Supervisor leads the sales and customer service function for a grouping of assets with a combined unit count of 500+ units. The ideal candidate will have extensive knowledge of the Manhattan submarket as evidenced by tenure at Class A, high rise asset(s) for a period of 3-5 years. This role reports directly to the Sr. Community Manager and will provide leadership to the front of house team and assist with the management of the front desk and doorperson teams.


Responsibilities:

Meet Budget Objectives (Maximize Revenue)

  • Collection of budgeted revenue
  • Maximize market rent
  • Minimize vacant and delinquent rent loss
  • Maximize miscellaneous income items
  • Monitor timely receipt and reconciliation of rent collections


Sales and Marketing

  • Support the General Manager and/or Sr. Community Manager in the execution of market and product analysis
  • Partner with the Revenue Manager to suggest competitive prices based on survey information in order to meet or exceed budget objectives
  • Assist sales team with traffic generation in most cost-effective manner and evaluate on a regular basis.
  • Assist with supervision of leasing of units and engage in leasing activities as needed
  • Conduct tours and respond to inquires
  • Prepare and review market plans Revenue Manager and Head of Leasing weekly
  • Oversee the walk and sign-off process for each turned unit before listing
  • Review listings on various marketing channels and website for accuracy and overall presentation


Front of House Leadership

  • Consult with General Manager and/or Sr. Community Manager on leasing staff performance and job duties
  • Train and develop subordinates (provide on-the-job training and schedule company training)
  • Motivate Community Consultants and Doorpersons/Concierge by giving consistent feedback
  • Attend weekly staff meetings
  • Comply with federal, state and company regulations (e.g. EEOC and Worker’s Compensation)


Resident Services

  • Partner and collaborate with Facilities Department in response to resident requests
  • Respond to and resolve resident concerns and complaints with appropriate follow up
  • Schedule quarterly resident engagement events following company branding guidelines
  • Assist with drafting routine resident communications
  • Maintain and routinely customer survey Feedback and respond accordingly (service recovery)


Administrative Services

  • Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff
  • Ensure move in and move out paperwork are processed accurately and documented in Yardi
  • Partner with the facilities team to walk move-outs and process damage chargebacks against tenant security deposits
  • Review and approve Statements of Move out ensuring timely completion and adhering to local ordinances
  • Oversee delinquent rent collection ensuring proper communication and legal action is taken
  • Partner with Accounts Receivable to audit and clean up resident accounts, submitting account change forms as necessary
  • Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory
  • Prepare and deliver all legal and formal notice in accordance with state law including but not limited to late notices, change in term notices, lease violations and notices of termination.


Community, Maintenance and Improvement

  • Partner with the Facilities teams at each community to keep the assets neat, clean and working
  • Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly
  • Maintain company standards on landscaping and curb appeal
  • Maintain an understanding of Understand local laws, rent stabilization and landlord and tenant legal considerations
  • Review, analyze and respond to various reports which gauge asset performance


Requirements:

  • Associate’s or Bachelor’s degree
  • Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
  • Detail-oriented with excellent communication, organizational and analytical/problem solving skills
  • Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws
  • The ability to travel between properties as needed
  • Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies


Total Compensation:

  • The base salary range* for this position is $90,000.00 to $100,000.00 per year
  • This position is eligible for a discretionary bonus
  • We also offer excellent Benefits and Perks to our employees, including: Full company-paid health and dental, 401k, pension, housing and parking discounts, and wellness programs.


All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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