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Information Technology Service Desk
3 months ago
Required Skills/Experience:
-Standard Education and Experience Levels
-High school diploma or equivalent
-Minimum 1 year of experience providing end-user technology support
-Basic knowledge of Microsoft OS: Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
Job Description/Responsibilities:
-Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations
-Conduct assessment, research and resolution of incidents and service requests
-Identify and lead process improvement initiatives to enhance customer experience and operations
-Monitor and handle escalations from external service provider
-Updating SOPs and other service documentation with current practices and procedures
