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Onsite Field Service Technician

2 months ago

Little Rock, United States Revolution Technologies Full time

*** US Citizen or Green Card ONLY ***

*** W-2 Only***

*** No C2C ***


ROLE: Onsite Field Service Technician in Macon, GA

LOCATION: Little Rock, ASR

PAY RANGE: Negotiable. Please include your minimum base annual salary expectations in your message.

PAY: W-2 Only / No C2C

WORK MODEL: Onsite

DURATION: Initial 12-Month Contract

SCHEDULE: M-F, 40 hours/week.

WORK STATUS: US Citizen or Green Card holder


TOP REQUIREMENTS:

Installs, operates, maintains, repairs, and modifies printer equipment. Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical

training and product briefing with customers, vendors, and company representatives. Acts as local on-site representative to customer's organization.


This position is for an onsite customer dedicated position in the Little Rock, AR area. Responsible for the overall remedial and scheduled service for customer devices under contract. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

  • Onsite Service Technician supporting large facility. Standby Hours may be required.
  • Delivery and installation of printer supplies, maintains, repairs equipment.
  • Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Client representatives to coordinate product solution.
  • Conducts technical training and product briefing with customers, vendors, and company representatives.


RESPONSIBILITIES:

  • Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
  • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
  • Effectively schedule calls to manage SLA requirements across assigned activities.
  • Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
  • Assist customer with any reported issues or questions on customer product(s).
  • Train Customer on appropriate usage of customer product & features.
  • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call
  • Procedures are completed prior to leaving customer site.
  • Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
  • Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
  • Provide Meter Reads on Devices as needed.
  • Present a positive image through proper attire, communication skills and personal grooming.


EXPERIENCE AND SKILLS:

  • 2 - 5 years experience in servicing printers, hard copy devices, or imaging products preferred.
  • Strong electro-mechanical aptitude.
  • Excellent driving record.
  • Valid AR driver’s license.
  • Reliable Transportation Required
  • Sound administrative & computer skills.
  • Microsoft Office Suites is Desirable
  • Government Background check required.



NEXT STEPS:

- If you are interested, please send an updated copy of your resume with contact information to rflemmer@revolutiontechnologies.com (or via LinkedIn) & let me know the best time to have a brief conversation.

- We can only present a few candidates for this position. First come-first serve.

- The position will likely be open for a short period.