Merchant Services Manager

1 month ago

Melville, United States KWI Full time

The Opportunity


The Merchant Services Manager will be in charge of the oversight of KWI merchant services business unit, responsible for credit and debit card operations management, gateway platforms and integrations, gift card, and other payment technologies.


The Company


We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.


We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.


As a Merchant Services Manager, you excel at the below core competencies


  • Building strong – identity teams that apply their diverse skills and perspectives to achieve common goals
  • Providing direction, delegating, and removing obstacles to get work done
  • Leads by example; models that standard; expects more of self than others


The impact you'll make


  • Develop policies and procedures, maintain and revise documentation on merchant services operations and functions
  • Manage overall business unit ticketing functions, oversight and escalation of issues as appropriate
  • Supervise the Payment Technology Analyst
  • Handling support and escalations for merchant services issues
  • Ensuring that all merchant tickets are being resolved in a timely manner


What you will bring


  • 5+ years of merchant services experience
  • Payment Technology experience is a plus
  • Proficient in Microsoft Excel
  • Ability to present payment technology matters to both technical and non-technical audiences
  • Detail-oriented and able to perform in a high – pressure environment
  • Strong analytical thinking and problem-solving skills
  • Working with the sales team on proposals
  • Excellent communication and interpersonal skills


As a member of the KWI team you will receive


  • Full Medical, Dental and Vision
  • 4 weeks of PTO in your first year
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year


Our work space


We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.


We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.


Our commitment to you


At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.


With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

  • Merchant Services Business Development Officer

    3 weeks ago

    Melville, United States BankUnited, N.A. Full time

    SUMMARY: The Merchant Services Business Development Officer (BDO) will work with Bankers, Branches, and Sales Leadership to drive growth of our Merchant Services program. The BDO will be responsible for championing Merchant Services across the organization and for the growth of our merchant portfolio through the development and execution of robust sales...

  • Merchant Services Business Development Officer

    3 weeks ago

    Melville, United States BankUnited Full time

    Who We AreBankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our...

  • Operations Manager

    1 month ago

    Melville, New York, United States The Accredited Group Full time

    Job OverviewWe are seeking a highly skilled and organized Admin/Operations Manager to oversee various administrative functions, manage accounting, human resources, and IT operations, and ensure the accuracy of our CRM and sales pipeline.Key ResponsibilitiesDevelop and implement organizational procedures and systems to enhance operational efficiency.Manage...

  • Branch Controls Manager

    4 weeks ago

    Melville, New York, United States Equitable Services Full time

    Job SummaryWe are seeking a highly skilled Branch Controls Manager to join our team at Equitable Services. This role will be responsible for performing routine transactions, such as reviewing and investigating actions that trigger flags in various review systems.Key ResponsibilitiesConduct research and gather data from financial advisors to ensure compliance...

  • Service Support Manager

    5 days ago

    Melville, United States Cartessa Aesthetics Full time

    Service Support ManagerJoin Cartessa Aesthetics, the fastest-growing aesthetic device company in the U.S. We are expanding our operations team to deliver a world-class customer experience. This is a prime opportunity for a motivated self-starter to make an impactful contribution in a fast-paced, dynamic environment.Role OverviewThe Service Support Manager...

  • Wealth Management Professional

    4 weeks ago

    Melville, New York, United States Equitable Services Full time

    Wealth Management Associates at Equitable Advisors play a vital role in helping individuals plan for and protect their financial futures. With a passion for delivering customized financial strategies, our team is dedicated to providing exceptional customer experiences that emphasize trust, guidance, and technology. Whether you're just starting your career or...

  • Tax Services Manager

    4 weeks ago

    Melville, New York, United States Citrin Cooperman Advisors LLC Full time

    Citrin Cooperman Advisors LLC, a leading professional services firm, is seeking a highly skilled State and Local Tax Manager. As a member of our National SALT Practice, you will be responsible for providing exceptional client service in tax research and analysis.Key responsibilities include:Performing tax research and analysis on a wide range of SALT matters...

  • Financial Services Representative

    4 weeks ago

    Melville, New York, United States Equitable Services Full time

    About UsAt Equitable Advisors, we are driven by our mission to help our clients secure their financial well-being, providing them with the confidence to pursue long and fulfilling lives. Our team of Financial Professionals comes from a variety of backgrounds, including recent college graduates, career crossovers, and experienced financial professionals,...

  • Financial Services Representative

    4 weeks ago

    Melville, New York, United States Equitable Services Full time

    About the RoleWe are seeking a highly motivated and results-driven Financial Planning Specialist to join our team at Equitable Advisors. As a Financial Planning Specialist, you will be responsible for helping our clients achieve their financial goals and secure their financial well-being.Key ResponsibilitiesDevelop and implement customized financial plans...

  • Project Manager

    1 month ago

    Melville, United States TSR Consulting Services, Inc. Full time

    6 months + contract roleProject Manager HybridPay $74 on W-2Job id :80844Job DescriptionA large Healthcare Company is looking for a Project Manager .This position is needed for the accelerated HealthPay24 credit card device implementation prior to the Epic go live dates. This position will help us activate jacks, determine if low voltage cabling is needed,...

  • Chemistry Technical Manager

    1 month ago

    Melville, United States Food Safety Net Services Full time

    Job DescriptionJob DescriptionDevelop, apply and maintain quality standards for sample testing process, documents, methods and procedures that comply with cGMPs, GLP, 21 CFR, ICH, Monograph, ISO and FDA regulations and guidelines. Schedule frequent meetings with top management to deliver presentations, protocols, reports, and all other data to keep them...

  • Project Manager 1

    2 months ago

    Melville, United States Pace® Analytical Services Full time

    Job DescriptionAbout UsPace® Analytical ServicesPace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air,...

  • Project Manager 1

    2 months ago

    Melville, United States Pace® Analytical Services Full time

    About UsPace® Analytical ServicesPace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and...

  • Valet Supervisor

    1 month ago

    Melville, New York, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Account Manager

    2 days ago

    Melville, United States USI Insurance Services, Inc. Full time

    Manages Employee Benefits insurance accounts and serves as their day-to-day contact. Responsibilities: include the following. Other duties may be assigned. Act as the primary contact between clients and insurance carriers. Educate, advise and aid cli Account Manager, Manager, Accounting, Health, Account

  • Financial Services Manager: Strategic Accounting Solutions

    2 days ago

    Melville, New York, United States BDO Full time

    Job DescriptionWe are seeking a highly skilled Financial Services Manager to join our team at BDO, where you will play a critical role in providing strategic accounting solutions to our clients.About the Role:The successful candidate will be responsible for managing the full-life cycle of finance and accounting outsource engagements, including proposal...

  • Office Manager

    2 weeks ago

    Melville, United States Quality Services for the Autism Community Full time

    The salary for this position is $19.00 - $20.00 hourly Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you! This position will provide administrative support to QSAC’s Offices at our NEW Garden City location opening soon. Job...

  • Office Manager

    3 weeks ago

    Melville, United States Quality Services for the Autism Community Full time

    The salary for this position is $19.00 - $20.00 hourly Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you! This position will provide administrative support to QSAC’s Offices at our NEW Garden City location opening soon. Job...

  • Office Manager

    2 weeks ago

    Melville, United States Quality Services for the Autism Community Full time

    Job Category : Administrative Requisition Number : OFFIC007336 Posted: August 8, 2024 Job Type: Full-Time Locations Melville, NY 11747, USA Description The salary for this position is $19.00 - $20.00 hourly. Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be...

  • Office Manager

    3 weeks ago

    Melville, United States Quality Services for the Autism Community Full time

    Job Category : Administrative Requisition Number : OFFIC007336 Posted: August 8, 2024 Job Type: Full-Time Locations Melville, NY 11747, USA Description The salary for this position is $19.00 - $20.00 hourly. Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be...