Resolution Specialist

2 weeks ago


Carrollton, United States Insight Global Full time

Title: Resolution Specialist

Openings: 11

Location: 120 Carrollton TX, 75006

Duration: 6 months to extension

PR: $17

Start Date: 05/06/2024

Schedules available:

8:00am-4:00pm Saturday & Sunday/ Monday-Wednesday 9:00am-6:00pm (2 spots for this schedule)

8:00am-5:00pm (2 spots for this schedule)

9:00am-6:00pm (2 spots for this schedule)

10:00am-7:00pm (5 spots for this schedule)


Must haves:

  • Must be reliable and hardworking
  • Call center experience
  • Must have Care and Empathy (will be taking calls from patience/customers



Day to Day:

Insight Global is partnering with a large specialty pharmacy and looking to bring on 11 new Resolution Specialist so their team. This is a heavy call center environment. Day to day these individuals will be triaging customer calls, transferring calls as needed, making documentation as needed, calling insurance companies for patients/customers, and assisting with any customer service call. To be successful you must always be willing to go the extra mile. This facility is handling 1000 calls a day so these individuals must be comfortable in a fast paced environment.



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