Sr. Desktop/Deskside Support Engineer

3 weeks ago


washington, United States Eliassen Group Full time

**Onsite | Washington, DC**


Our client has a great opportunity for a Sr. Desktop/Deskside Support Engineer.


Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.


Rate: $25 - $32 / hr. w2


Responsibilities:

  • Deskside/Desktop support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
  • Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.
  • Need to be able to work independently and as part of a team. S
  • kills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
  • Perform IMAC procedures and lifecycle refresh activities.
  • Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
  • Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.
  • Duties: Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
  • Troubleshoots complex issues. Updates status of queued service requests with the IT service management system.
  • Certifications desirable but not required include A+, Net+, Secure+, ITIL V4.


Requirements:

  • The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
  • Must have strong customer service skills and be able to multitask between hardware and software solutions.
  • We are looking for exceptional organization skills, scheduling, and the ability to document processes.
  • Strong skills with imaging machines and troubleshooting during the image process are a plus.
  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows
  • Installation and configuration of new machines in a Windows environment.
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • HDI Desktop Tech


Education:

  • MIN of a high school diploma + 4 years of relative experience
  • HDI Technical Support Professional required within six (6) months of employment.


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