Assistant Boutique Manager, South Coast Plaza

Assistant Boutique Manager, South Coast Plaza

OVERVIEW: The Assistant Boutique Manager is the right hand to the Boutique Manager. The Assistant Boutique Manager is meant to be both front-of-house and back-of-house (selling + operational). This position should have familiarity with all things management -- recruitment, performance management, product knowledge, training, sales ceremony, and using store technology. A large focus in this role is to ensure that the Client Advisors are equipped in the best way to provide the best customer experience. In addition, this role will ensure that the boutique is held to a high visual standard, and all operational duties are maintained. The Assistant Manager should be able to step in as the first-in-command when the Boutique Manager is out of the boutique.

RESPONSIBILITIES:

SALES

• personal sales goal as well as motivating the team to achieve their personal sales targets, in tandem with promoting the boutique’s monthly collective goal.
• an entrepreneurial spirit in setting and achieving sales goals, showing a proactive and self-driven approach to success.
• new clientele, in addition to maintaining existing clientele.
• with Boutique Manager to strategize plans for achieving monthly and yearly KPI’s.
• to the voice of the clients to liaise feedback to Boutique Manager, so that feedback can be escalated.
• a deep knowledge and understanding of industry trends, general leather good construction and materials, as well as proprietary Christian Louboutin product knowledge.
• abreast of and keep the team up-to-date on all product trainings.
• by example, ensuring Client Advisors exude the Christian Louboutin selling ceremony with every single customer and in every single encounter.

BRAND AMBASSADOR

• the brand as a Christian Louboutin ambassador by promoting the brand culture and core values.
• community outreach through networking and engagement with key groups in local market to build strong relationships.
• with Boutique Manager to execute store events throughout the year to promote new collections/ product launches to result in increased revenue.
• Christian Louboutin to build a better position and bring awareness in the market.

INTERDEPARTMENTAL MANAGEMENT

• the Boutique Manager in liaising with various departments under the Head Office.
• in regular communications with departmental heads, ensuring a transparent flow of information.
• to sharing customer, staff, and retail partners' feedback with the Head Office.
• the Boutique Manager in sharing local market insights and competition analysis.
• with other departments under the Boutique Manager's guidance.

TEAM PERFORMANCE

• and inspires the team, creating camaraderie among the boutique.
• in the recruitment process, focusing on finding candidates who resonate with brand values, and technical proficiencies in the role.
• in coordinating onboarding and training sessions.
• team feedback to their performance throughout the year to ensure KPI standards are being reached.
• initiate motivational strategies and celebrate team achievements.
• with the Boutique Manager in creating effective staff schedules.
• in addressing and resolving team conflicts.
• areas for skill enhancement and recommend relevant training.
• that the team has an in-depth understanding of Christian Louboutin products.
• with the Boutique Manager to identify and act upon opportunities for improvement.

BACK-OF-HOUSE & STOCK MANAGEMENT

• incoming and outgoing shipments of inter-boutique transfers, customer orders, corporate rebalances and new product deliveries.
• with management and BOH to ensure proper inventory handling, adherence to procedures, and precise recordkeeping.
• with the corporate inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate inventory reconciliation and minimizing stock discrepancies.
• to audit protocols to effectively reduce shrinkage and maintain inventory accuracy.
• closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges.

OPERATIONS/MAINTENANCE

• Ensures boutique has proper amount of supplies, while always adhering to operating expenses.
• Works with line manager to ensures all team members are trained and adhere to policies and procedures of the company.
• Enforces risk management policies required by merchant services to minimize losses from fraudulent activities.
• Supports and maintains visual merchandising standards including lighting, repairs, and overall maintenance of the boutique.
• Complies and assess all auditing checklist standards to ensure compliance as well as areas of opportunity.

SKILLS AND REQUIRMENTS:

• Bachelor’s degree required.
• 4+ years of experience in Luxury sales or similar role.
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
• Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role. The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship.
• Demonstrates proficiency with multiple online tools/ Apps to operate day-to-day business, such as Booxi online appointment, Loubilink (internal app for clienteling), Order Management System, Adyen, Salesforce (training provided dependent on proficiency).
• Strong knowledge of computer programs: Microsoft Office including Excel, Word, Powerpoint and Outlook and Cegid, or similar systems.
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Additional language fluency is a plus.
• Adheres to company policy and confidentiality.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Driven to learn and grow.
• Grasps new concepts quickly, prioritizes efficiently and is organized.
• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.
• Strong follow up, follow through and attention to detail to ensure deadlines are met.
• Sales committed: take appropriate actions on a daily/weekly basis to ensure the store goal is reached and/or outperformed every month.
• Customers committed: has a natural charisma and is able to develop a strong relationship with VIP customers increasing their loyalty to the brand.
• Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays.

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us

Christian Louboutin envisions the general compensation range for this position to be $45k- $50k per YEAR. *Commission eligible role*

*Please note that this range is NOT inclusive of any other forms of compensation or benefits such as commissions overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.