Associate Site Reliability Engineer

3 weeks ago

Phoenix, United States Indotronix International Corporation Full time

Job Title: Associate Site Reliability Engineer

Location: Phoenix, AZ – Hybrid (2 days a week in office)

Duration: 06 Months Contract To Hire

Only W2


Weekend (Night)

Shift: EST

2300-0730 Friday and Monday

1900-0730 Saturday and Sunday


Twilight: Monday through Friday 3:00 PM - 11:30 PM (EST)


Job Description

Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to Client’s SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.


Responsibilities | SRE

  • Monitor systems and infrastructure to maintain operational and performance levels
  • Rotational on-call responsibilities
  • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
  • Anticipate potential problems before they become impacting and collaborate to determine solutions
  • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
  • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
  • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
  • Collaborate with Application/Infrastructure support engineers and operations teams
  • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence


Required Knowledge, Skills, and Abilities

  • Possess a breadth and depth of technical and management knowledge
  • Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
  • Working knowledge across technology the following support areas:
  • Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
  • Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
  • Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
  • Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
  • Mainframes: JCL, CICS SYSPLEX
  • Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
  • Workflow and Knowledge Management: ServiceNow
  • Collaboration Tools: TrueSight, Jira, and Confluence
  • Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
  • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
  • ITIL fundamentals
  • Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management


Soft Skills

  • Adaptability to prioritize criticality to incoming incidents; high volume environment
  • Capable of balancing multiple projects
  • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
  • Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
  • Strong skills addressing production critical incidents
  • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
  • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
  • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments


Education / Experience

Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience

2 years experience supporting a large enterprise center

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