Technology Operations Specialist
3 weeks ago
Interactive Brokers is seeking a talented individual to join our dynamic team as a Technical Operations Specialist. This hybrid role offers a unique blend of in-office and remote work, providing an ideal environment for individuals who value flexibility and autonomy.
About the Role:
- Monitor and maintain operational support for our global applications, systems, and business technology around the clock.
- Analyze, troubleshoot, and resolve complex issues with technology, hardware, and software components.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Participate in post-incident reviews to ensure prompt resolution and mitigate future risks.
Responsibilities:
- Monitor real-time aspects of the Interactive Brokers global brokerage system.
- Analyze and troubleshoot operational issues to ensure seamless service delivery.
- Escalate critical issues to senior technical teams for swift resolution.
- Develop and implement monitoring tools and automated processes to optimize efficiency.
Requirements:
- Bachelor's degree or equivalent in a technical discipline.
- Strong analytical skills with excellent problem-solving abilities.
- Proficiency in general computing concepts, networking, Linux operating systems, and related technologies.
- Ability to communicate effectively with technical and non-technical stakeholders.
Compensation:
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and education reimbursement.
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