Marketing Project Coordinator

4 weeks ago


West Chicago, United States Epsilon Full time

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years’ experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers.

Attention to detail, time management, and prioritizing daily work are critical to success in the role.

Duties & Responsibilities

• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs

• Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment

• Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info

• Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution

• Ensures that all client requests are handled in a timely manner

• Work with various internal and external data partners to ensure accuracy

• Works with creative team on campaign development

• Maintains high quality control procedures and make recommendations as necessary for improvements

• Ensures all processes are documented

• Strong communication and administration skills are essential

• The ideal candidate would be a self-starter and would require minimal direct supervision

Technical Requirements

• Basic Microsoft Office applications (MS Word, Excel)

Preferred Qualifications

• 1-5 yrs. customer service experience preferred

• Strong interpersonal, written, and verbal communication skills

• Ability to work effectively in a cross functional dynamic team environment

• Ability to maintain positive, professional demeanor at all times

• Attention to detail

• Salesforce experience is a plus



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